City of Perth

Technical Services Officer

• $88,388 – $93,602 per annum, plus superannuation
• Full-time, permanent
• CBD Location

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

As a Technical Services Officer in the City of Perth, you will be responsible for maintaining operational library hardware and software, including the library's printing, copying and scanning services, mobile duress system, audio-visual equipment, and all public computers within the library. The role supports the Team Leader Technical Services in troubleshooting the integrated library management system and the library's digital resources. The position assists with training library staff in using online resources and technology, answers patron queries, and contributes to digital literacy programs for the public.

Reporting to the Technical Services Team Leader within our City Culture team, your key responsibilities will include:

• Ensuring the smooth operation of the library's information technology hardware, such as RFID equipment, public computers, digital signage, the mobile duress system, and library audio-visual equipment;
• Managing the functionality and upkeep of library-specific software, including single-state systems and antivirus programs;
• Troubleshooting and resolving issues encountered by library patrons with printing, scanning, and copying services; and
• Providing training and support to library staff on the use of corporate and library-specific hardware and software through structured information sessions and ad hoc training as needed.

About You

To succeed in this role, you will possess:

• Minimum of one year demonstrated experience in troubleshooting technical issues in a library or similar public setting with a combination of corporate and public networks;
• Experience working with Windows 10, Windows 11, Office 365, duress tag systems and public use multi-functional devices;
• Ability to exercise initiative and problem-solving skills in order to resolve technical issues in a Library or IT environment; and
• Demonstrated understanding of RFID technology and library authentication methods.

If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia (e.g. a birth certificate, current passport or current visa); and
• A satisfactory National Police Clearance (dated within 3 months).

How to Apply

Please apply online by clicking the ‘APPLY’ button below, which will direct you to the City’s application questionnaire.

When prompted, please submit: your current resume; a cover letter that concisely addresses the Selection Criteria; and any relevant qualifications or certifications. Remember, less is more!

The Application Process

Applications for this position will close at 5PM AWST on Sunday, 2 February 2025. Applications may be considered, and interviews conducted prior to, the closing date.

Applicants may also be considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.