Mid-Western Regional Council

Compliance Coordinator

Are you a Compliance person looking for your next challenge while balancing lifestyle? Join our Community Directorate in an award-winning local government organisation.

What we are looking for

We are seeking an experienced Compliance Coordinator with a minimum 3 years’ experience in a compliance & enforcement role in a large regulatory organization and experience leading teams with a regulatory compliance focus. In collaboration with the Manager Customer Services & Governance you will develop, review, advise on and practice compliance and enforcement in accordance with policy and procedures that guide Council staff when addressing allegations of unlawful activities. You will also coordinates the operations of the Council Rangers and Compliance Officer and the regulatory compliance functions of Council. Also includes coordination of Companion Animals and Parking activities and the enforcement of other relevant legislation. 

This is an exciting opportunity to work with an ever-changing dynamic team within the Mid-Western Regional Council.

This role is a full-time role based on site in Mudgee with options of flexible working arrangements.

The salary range being offered for this full-time position is $3670-$4130 gross per fortnight plus superannuation which equates to an annual salary of $95,425- $107,387 gross plus superannuation (dependent on skills, qualifications and experience).

Key Accountabilities

• To
  oversee the Council Ranger’s operations, objectives and performance, and to
  provide feedback to the Manager Customer Services & Governance as required.
• Maintaining
  established compliance and enforcement systems whilst ensuring related policies
  and procedures are adhered to and remain aligned with relevant legislation and
  Council priorities.
• To
  provide quality customer service through clear and accurate advice and feedback
  to the public and Council’s staff via face to face discussions, over the phone
  and written correspondence.
• To
  develop and maintain proactive compliance activities and strategies including
  improvement to internal processes.
• To provide
  advice and support on compliance and enforcement options and activities across
  Council.
• To facilitate
  enforcement action following initial investigations by responsible department
  or subject matter experts. This applies to legislation where Council is the
  regulatory authority, including (but not limited to) Companion Animals,
  Parking, Unattended Articles, Planning & Development, Health & Building,
  Waste & Environment, Public Health & Safety and Business Use of
  Footpath applications.
• To support
  Council staff in conducting effective complaints handling and investigations
  practices, including adherence to the following stages; (1) preliminary assessment of allegations
  and information, (2) conducting investigations and collation of evidence when
  necessary, (3) Developing and selecting compliance and enforcement options
  after the investigation, (4) Discretionary decision making and relevant
  consideration in the enforcement context and (5) Deciding on prosecution action
• Participate
  in annual and short-term planning of work activities and projects aligned with
  Council’s Operational and Delivery Plan.
• Develop
  policies and procedures and provide ongoing review, support and guidance of
  compliance and enforcement officers across Council departments.
• Liaise
  with external agencies where authority and/or jurisdiction are unclear or
  further research os required.
• In
  addition to the Manager CS & Gov liaise with Council’s legal representatives where legal advice is required
• Liaise and collaborate internally with other
  MWRC work units and external agencies to maximise resources, information, and
  expertise.
• Representing Council on legal matters as
  required by Council.
• Demonstration
  of the core values and behavioural requirements of the Workplace Environment
  Statement.
• To
  undertake any other duties as reasonably directed by the Manager Customer
  Services & Governance that align with the position's core functions and
  capacity.

Selection criteria

• Minimum 3 years' experience in a compliance & enforcement role in a large regulatory organization
• Experience leading teams with a regulatory compliance focus 
• Relevant tertiary qualifications at degree level or relevant experience 
• Experience facilitating and administering performance appraisal processes
• Knowledge and experience of complaints and grievance handling principles and processes 
• Sound understanding of the rules of evidence and Court process 
• Sound understanding of and experience in the application of procedural fairness 
• Policy development, review and implementation
• Demonstrated experience applying conflict resolution and negotiation skills 
• Ability to plan work activity both short-term and annually 
• Highly developed oral and written communication skills and sound numeracy skills 
• Valid NSW Drivers License

Please note this role requires a clear National Police History Criminal Check.

About Mudgee:

The Mudgee Region is blessed with outstanding tourist delights, investment opportunities and lifestyle attractions, all just 3.5 hours from Sydney. Add to this breathtaking natural beauty, fine wine, locally grown produce and a real community with heart and soul; it’s a perfect lifestyle envied by others. What’s more, Mudgee has been named the top NSW tourism town – two years running!

Further information can be obtained from:

Richard Cushway, Manager Customer Service & Governance (02) 6378 2829

Kim Stanton or Ivan di Fede, HR Officers (02) 6378 2943

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