Northern Beaches Council

Service Desk Analyst

Division: Corporate Services

Business Unit: Information & Digital Technology

Title: Service Desk Analyst, Permanent - Full-time Role, 35 hours per week

Salary Range: $98787.69 to $114807.35 per annum + super (subject to skills and experience)

Who we are:

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community. 
Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.

Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business.

Working with us:

Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development.  In this role you’ll enjoy -

• Excellent renumeration and benefits
• Employee wellness program and a range of lifestyle benefits 
• High level of technological innovation with leading local Government systems / solutions

Our opportunity:
The key focus areas of this role include: 

1. Support the Northern Beaches Council and specified vendors with all associated IDT managed hardware / software and help the Service Desk to deliver according to SLA, KPI requirements.  
2. Adhere to ITIL best practices and processes per the Council’s ITSM requirements
3. Complete level 1 troubleshooting and then deliver technical escalation where required
4. Provide an excellent customer experience in delivering all IT Services to internal and external customers 

About you:
We’re looking for a dynamic Technical Analyst to join our Service Desk and Delivery Team.  You’ll bring self-motivation and a proactive technology mindset to a team passionate about making a difference to our community.
 

Additional Information:

• Position Description
• Applications close on: 9 February 2025
• Expected Interview Date: 12 February 2025
• Questions? Please call the Hiring Manager: Iva Markotic on (02) 8495 6142

Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.

If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on (02) 8495 5070.