City of Sydney

Claims Specialist

Sydney

Risk Management/Risk Management & Governance/LEGAL & GOVERNANCE

Full Time/Permanent

$124,111 - $141,051 per annum plus superannuation

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision. 

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 

About the role

The City of Sydney is seeking an experienced Claims Specialist to join the Insurance and Claims team. This role is key to managing the portfolio of claims made against the City, aiming to minimise financial, safety, reputational, and legal risks, with a strong focus on ensuring public safety.

What You Will Do:
As a Claims Specialist, you will assess Council’s legal liability in incidents resulting in property damage, personal injury, or financial loss to third parties. This involves close liaison with the City’s insurers and external legal panel.

You will play an integral role in the City’s insurance and risk management program, collaborating with a range of internal teams, external legal providers, expert consultants, insurers, the City’s insurance broker, contractors, and the wider community.

You will manage the full lifecycle of claims—from initial contact and customer liaison to information gathering, enquiries, liability assessment, and quantum evaluation. The role also requires regular engagement with individuals in challenging situations, requiring strong interpersonal and communication skills.

We’re looking for someone with:

•    a degree qualification in law and/or significant relevant work experience in managing public liability, property claims for an insurer, broker or law firm
•    proven ability to work autonomously and to manage a large portfolio of claims
•    excellent interpersonal communication skills, including the ability to de-escalate conflict and to show empathy to people in difficult situations
•    excellent written communication skills
•    sound judgement and highly developed analytical skills. 

This is a rewarding role that will contribute positively to the City’s risk management efforts. You’ll work collaboratively with expert and committed teams to achieve meaningful results.

Download position description. 

This role has the option of a rostered day off each month, known as a 19-day month. 

The recommended applicant must complete a pre-employment health declaration and a criminal history check. 

Applications must be submitted online by 11:59pm, Thursday, February 6th 2025

For more information, contact David Adams, Insurance & Claims Coordinator on 02 9246 7751.

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance Collaborative approach to flexible workingCity centre head office, with many public transport options.Professional developmentLeadership and management development programFurther education program providing reimbursement of course fees, and study and exam leaveOpportunity to attend external courses and conferencesLong service and employee recognition awardsEmployee assistance program offering free, confidential counsellingSupporting families26 weeks paid parental leave and 6 weeks paid partner leavePaid and unpaid adoption and long-term fostering leavePaid superannuation for up to 52 weeks of parental leavePart-time and job-sharing options availableSupportive return-to-work environmentInclusive cultureRecognised as an Inclusive Employer by the Diversity Council of AustraliaActive employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander networkRecognised family inclusive workplaceVeteran employment supporter

Find out why a career at the City of Sydney might be right for you.

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women. 

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us. 

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at recruitment@cityofsydney.nsw.gov.au or 02 9265 9333. 

Select ‘apply now’ to submit your resume and selection criteria.