North Burnett Regional Council

Administration Officer (Customer Service & Library)

• Work type: Permanent full Time
• Salary Classification: QLGIA (Stream A) Level 1 – 2 ($60,567.18 – $70,469.02 + 12% Superannuation)
• Location: Monto
• Schedule: 9-day fortnight

Why work with us?

 There really is no better place to live, work and play than naturally beautiful North Burnett.  Home to 6 main townships plus quaint villages, the region boasts incredible National Parks, is agriculturally diverse, and offers an idyllic relaxed lifestyle.

Work-life balance, this role allows you to enjoy our beautiful rural location, and relaxed natural environment, while having the space and freedom to explore your potential.

Community and connection, find a sense of belonging and build authentic and meaningful relationships within our close-knit communities.

Affordable living, enjoy a lower cost of living and better housing affordability.

Rural lifestyle, enjoy the rural landscapes, clean air, and laid-back atmosphere.

Rewarding career, this is an exciting time to be joining the team.  North Burnett Regional Council offer a dynamic working environment with opportunities for professional development and initiatives to support a healthy work/life balance.

Find out more about Monto in our NORTH BURNETT VISITORS GUIDE.

About the position

The North Burnett Regional Council is seeking enthusiastic, adaptable, and community-focused individual to join our Customer Service & Library Team on a permanent full-time basis in Monto.

As a valuable member of our team, you will play a key role in connecting our community with a wide range of Council services, community information, and library resources.

The role is diverse and includes:

• Customer interactions at a Customer Service and Library Centre and/or Council’s Contact Centre.
• A range of operational, administrative and customer service functions in alignment with Council’s Corporate and Operational Plan and Customer Service Charter.
• Assist with the day-to-day provision of library operations and support the delivery and promotion of library services and programs.

No specific library experience is required. Induction training and ongoing development will be provided to ensure you grow a broad knowledge of all Council services and ensure we continue to deliver an exceptional customer experience.

Some key duties are:

• Provide welcoming customer service through a variety of channels including but not limited to face-to-face interactions, telephone, written, email and online services.
• Accurately capture customer enquiries and requests, process transactions and applications for a variety of Council Services including taking payments (receipting cash, cheque, EFTPOS).
• Assist with the day-to-day provision of library operations (e.g. joining new members and processing loans and returns) and support the delivery and promotion of library services and programs.
• Carry out general administrative functions relevant to the work area which are compliant with Council’s policies and procedures.

To be successful you will bring the following:

• A proven ability to provide a quality customer experience with excellent interpersonal skills face to face and over the phone
• A proven ability to work successfully in a team, contributing ideas and supporting team goals
• Demonstrated knowledge of contemporary customer service and administrative practices and the use of computer software including the MS Office Suite of products
• Current C class drivers’ licence (or higher)
• Ability to understand and follow work practices and procedures
• Eligible to obtain and hold a current Working with Children Blue Card

Experience in local government, along with relevant qualifications and/or experience in a similar setting, is desirable. However, a strong commitment to customer service, motivation to serve the community, a passion for learning, and a drive to contribute effectively as part of a team are the key attributes for success in this role.

Please refer to the Position Description for full details regarding the responsibilities and requirements of this position.

Benefits of working at Council

• Be part of a passionate and talented team
• Competitive salaries, plus 12% superannuation
• Healthy work/ life balance
• Professional development and training opportunities
• Employee ‘Study Assistance’ scheme
• Employee Assistance Program for work or non-work-related matters

Applications close: 10:00pm, Sunday 16 February 2024

Contact For further information regarding this position please contact Darren Simpson from the People & Culture Team on Ph: 0499 781 280

Additional Information

Accommodation / housing – The North Burnett Region offers a range of affordable housing options, ideal for those entering the property market. For short-term or rental accommodation, we recommend reaching out to local real estate agents, who can provide tailored advice and assist with finding the right fit for your needs.

To be considered for this position, you must have unrestricted rights to work in Australia.

North Burnett Regional Council is committed to maintaining a drug and alcohol-free workplace and is proud to be an Equal Opportunity Employer.

Please note: North Burnett Regional Council reserves the right to close, withdraw, or extend vacancies at any time without prior notice. Applications will be reviewed as they are received, and candidates may be contacted before the closing date.