Canterbury-Bankstown Council

Customer Service Officer

Here at CBCity

The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents. 

The Role

You will interact via telephone and face-to-face with residents, local business persons and others wishing to obtain information or arrange action relating to a wide range of council functions, facilities and services.
Hours to be worked: 
Monday, Tuesday, Thursday and Friday 9:30am – 2:30pm
Wednesday - 10am-2pm 

Duties will include but not be limited to:

To  deliver quality customer service and project a positive image of Council.
To provide accurate information and resolve customer enquiries and issues on the full range of Council’s services through personal attention or referral to specialist staff as necessary.
To represent Council in a professional and courteous manner.
Serve as first point of contact for customer enquiries, transaction and action requests, ensuring service standards and performance objectives are achieved.
Effectively deal with an extensive range of enquiry subjects in an environment that can be fast-paced, challenging and sometimes confronting with a need to occasionally deal with customers who may be 
Difficult or whose demands may be considered excessive
Register and respond to customer action requests, enquiries and transactions (Counter and Call Centre) in a professional, accurate and efficient manner.
Escalate customer action requests, enquiries and transactions as appropriate, to other corporate or operational areas for response

*For a full list of duties, click here to review the position description.

You will have:

• Certificate III in Customer Contact or equivalent Customer Service experience
• Experience in a customer service role in face to face and/or call centre environments.
• Experience in managing customer relationships.
• Computer literacy skills.
• Knowledge of Local Government functions and responsibilities.
• Knowledge of Canterbury-Bankstown LGA, including geography, activities and services
• Skills in a language other than English

The salary range for this opportunity commences at $69,728 (Grade D, Step 1) + 11.5% super. Salary may be negotiable dependent on skills and experience.

Click here to access salary information for all steps within the designated Grade.

What’s on offer

• An Attractive Remuneration Package.
• Various opportunities available
• Contribute to making a positive impact on our community. 
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Nelly Najjar (Team Leader Customer Service) at nelly.najjar@cbcity.nsw.gov.au 

You will need to submit your application via the ‘Apply Now’ button and create a login using your email address and upload a:

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Friday 7 February 2025

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.