Georges River Council

Team Leader Customer Experience

About Georges River Libraries

At Georges River Libraries, we foster a vibrant community where people come together to share ideas, knowledge, and experiences. Our inviting spaces provide a range of resources, including books, manuscripts, photographs, films, maps, and our unique 'Library of Things.' From quiet reading rooms to bustling media labs, our libraries offer an ideal environment for discovery, socialising, and play. Our friendly team is dedicated to assisting our community with their library and resourcing needs, helping inspire their world.

About the Opportunity

An exciting opportunity has become available for a Team Leader Library Customer Experience to join our dynamic and innovative Library Services team. The successful candidate will ensure the efficient and effective operation of Georges River Libraries through the provision of quality library services that satisfy the high expectations of its diverse customers.

What we Offer

• Permanent full time - 70 hours per fortnight
• Salary from $87,770.80 - $101,695.64 per annum plus 11.5% superannuation
• Deliver innovative services that promote and support our community.
• 9-day fortnight subject to operational requirements
• Health and Wellbeing paid leave
• Fitness Passport Program offering discounted membership for you and your family to selected facilities
• Employee Assistance Program
• Salary Packaging Options
• Sponsored Study Program
• Parental Leave and Support
• Employee Rewards Program
• Ongoing Education and Resources

The Successful candidate will have:

• Tertiary qualifications in Library and Information Science or equivalent
• Current Working with Children Check. 
• Demonstrated experience in providing a quality customer focused service.
• Demonstrated experience in the development, delivery and evaluation of a training programs for staff.
• Demonstrated analytical, time management, organisational, financial, project management and creative problem-solving skills.
• Demonstrated experience in supervising a team, including an ability to provide performance feedback, guide others through change and implement innovative approaches.
• Highly developed oral and written communication and interpersonal skills, including effective negotiation, consultation and consensus building.
• Demonstrated experience using Microsoft Office Suite as well as content management systems and technology in a public library or equivalent setting

Desirable

• Current NSW Drivers Licence (Class C).
• Leadership experience in a public library.
• Experience leading projects with a diverse and multicultural client base.
• Experience in troubleshooting library equipment including public access computers.
• Experience in marketing or promotion of Library services, events and programs. 
• Ability to speak an identified community language such as Arabic, Cantonese, Mandarin, Greek.

If you would like further information on this role, please contact John Taggart, Coordinator Library Customer Experience on 02 9330 9866.

If you have made a positive commitment to further your career and you possess the attributes located in the Position Description, then please submit your application today. Applicants are asked to ensure that they provide responses to the targeted questions, failure to do so may result in your application not being considered.

Applications must be completed and submitted via our website. Closing Date: Friday 21 February 2025 at 11.59PM AEST

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds.

At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position.