City of Perth

Customer Service Officer – Library

• $72,721 - $78,138 pro rata, plus superannuation
• Part-time, permanent
• CBD Location

As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and deliver the aspirations of the community.

The Opportunity

As a Customer Service Officer at the City of Perth Library, you will be the first point of contact for our library, playing a key role in delivering exceptional service to the public.
With a friendly and welcoming approach, you’ll answer general and library-related enquiries, assist with payments, and use your initiative to guide patrons of all backgrounds and skill levels in navigating the library’s services, online resources, collections, and programs.

Every day brings something new as you create positive experiences, ensuring everyone has access to the resources they need.

Reporting to the Team Leader Library Operations within our City Culture team, your responsibilities would primarily include:

• Assisting patrons from diverse backgrounds with enquiries and directions related to the Library and the City of Perth;
• Processing memberships and providing assistance;
• Processing payments for meeting room hire, damaged items, photocopying, events and merchandise; and
• Carrying out daily processes and procedures related to library operations.

About You

To succeed in this role, you will possess:

• Good communication skills
• Experience providing customer service in person, over the phone and via email
• High level of computer literacy skills
• Experience in taking payments and cash handling
• Ability to work autonomously and as part of a team
• Completed Year 12 or equivalent

You must be able to work a rotating roster and cover day and afternoon shifts, including weekends.

If your experience and capabilities match these criteria, we welcome your application.

Above all, you will live our values of Commitment, Teamwork, Courage and Respect that allow us to come together to lead and support the community.

Please view the attached Application Pack to learn more about the role and working at the City.

Eligibility

To be eligible to work for us, you will need to demonstrate:

• A right to work in Australia (e.g. a birth certificate, current passport or current visa);
• Fitness for work via a pre-employment medical;
• A Working with Children’s Check, or eligible to obtain;
• A satisfactory National Police Clearance (dated within 3 months).

How to Apply

Please apply online by clicking the ‘APPLY’ button below, which will direct you to the City’s application questionnaire.

When prompted, please submit: your current resume; a cover letter that concisely addresses the Selection Criteria; and any relevant qualifications or certifications. Remember, less is more!

The Application Process

Applications for this position will close at 5pm AWST on Monday, 3rd March 2025. Applications may close earlier if a suitable number of applications are received so we recommend you apply as soon as possible.

Applications may be considered, and interviews conducted prior to, the closing date.

Applicants may also be considered for similar positions within the City of Perth.

We’re continuing to build a gender-equitable team and a culture that’s just as diverse, inclusive and welcoming as the City of Perth Community. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

Canvassing of Elected Members during the recruitment process will disqualify your application.