Parkes Shire Council

Visitor Services Assistant – Casual

About the Opportunity

Parkes Shire Council is seeking to recruit casual employees to join their dynamic Tourism and Visitor Information Services Team.

Do you have strong customer service, administrative skills, enjoy working with people and would like to work in the Tourism field? Then look no further - put your well developed skills to good use in the role of Casual Visitor Services Assistant within the Economy, Destination and Activation section at Council. 

The role will service visitor needs at the Henry Parkes Centre (including the Parkes Visitor Information Centre). The role includes weekends, public holidays, covering permanent staff on leave and to provide additional resources during peak tourism periods and major events. This role will operate on a rotating roster system. Responsibilities will include customer service including provision of information (phone, email and face to face), coordinating merchandise and ticket sales using Point of Sale software and EFTPOS, merchandising, maintenance of stock, computer work, recording visitor data, coordinating ticket sales, maintaining the retail space and brochure displays and general administrative support as directed.  

The position holder requires excellent customer service, communication, administration, organisational and time management skills to provide a high level of service to the Shire's visitors while ensuring appropriate levels of professionalism and discretion to uphold Council's values and policies. 

The ideal candidate will have at least 12 months relevant work experience with excellent communication skills and a thorough knowledge of the local tourism product. Council is looking for a confident and motivated individual with effective time management skills, solid computer skills and experience in dealing with the public. 

More information about the role can be found in the Visitor Services Assistant Position Description.

About You

To be successful in this role, you will need: 

• Certificate II in Business Administration, Tourism or a related field
• A minimum of 12 months previous and relevant work experience
• Knowledge of the local tourism product
• Well developed customer service skills with the ability to communicate in a tactful, professional, courteous and efficient manner
• Demonstrated accuracy and attention to detail
• Strong verbal and written communication skills
• Experience detailing with the public

If you embody and resonate with our values of community, safety, innovation, integrity, respect, and teamwork, we would like to hear from you.

Benefits

The appointment will be in accordance with the Local Government (State) Award and Parkes Shire Council's policies and conditions of employment. 

Benefits of working at Council include:

• The grade applicable to the position is Grade 4 within Council's salary structure
• The starting hourly rate for this position is $37.28 per hour (includes 25% casual loading)
• Employer Superannuation of 11.5% applies
• Access to salary packaging options through Salary Packaging Australia (SPA)
• Wellness Programs and Health and Wellbeing initiatives
• Employee Assistance Program (EAP)
• Relaxed regional lifestyle
• Work/Life balance
• And more!

In addition, we value work-life balance and offer opportunities for training and professional development.  We encourage and support our employees in further developing their knowledge, skills, and capabilities through tuition fee support and study days for employees studying towards tertiary or vocational qualifications.

Parkes Shire Council is an Equal Opportunity Employer that fosters diversity, equity, and inclusion. We welcome candidates from diverse backgrounds and experiences, as we believe in building an inclusive work environment that reflects the community we serve.

About Parkes Shire Council

Since its establishment in January 1981, Parkes Shire Council has earned a reputation as an innovative, progressive organisation with a proven ability to deliver outstanding outcomes for our community.  As a two-time winner of the AR Bluett Memorial Award - the state's oldest and most prestigious local government award - we take pride in our culture of continuous improvement and excellence.

Embracing a LEAN philosophy across our organisation and operations, we're constantly looking at how we can do things better in order to maximise the value we deliver.  We are committed to developing and retaining a skilled, energetic and professional workforce to ensure that we continue to provide the best possible services, facilities and infrastructure to our community. 

We strive to provide a flexible, safe and inclusive work environment for our people, and are proud to have achieved formal accreditation under ISO 45001, the internationally recognised standard in Occupational Health and Safety.

If you're seeking a challenging and rewarding career, a range of lifestyle benefits, and an opportunity to contribute to a high-performing organisation, then we're the right place for you.

For more information, please visit our website: www.parkes.nsw.gov.au

Ready to Apply?

If you're ready to make a meaningful impact and join a team that values safety, innovation, and community, we'd love to hear from you. Apply Now!