Tweed Shire Council

Operations Coordinator Aquatic Facilities

This leadership role oversees the management of our aquatic centres and operational programs. It requires extensive industry experience and business management skills to effectively lead and develop lifeguards, program coordinators and administrative staff, with a strong emphasis on delivering high-level customer service.

About the role:

• Provides high-quality facilities and services across Council’s Tweed Regional Aquatic Centres (TRAC), including managing and growing aquatic programs and operations.
• Promote the facilities and establish the TRAC brand within the community, ensuring a high level of customer-focused service.
• Ensure all aquatic facilities meet relevant guidelines and legislative requirements and provide accurate financial and attendance reports to maintain sustainability.
• Leads and develops our team of lifeguards, program staff, and administrative personnel, fostering a motivated and effective workforce.

What's on offer:

• a base salary ranging from $95,331 per annum with competency-based increments up to $100,145 per annum, plus 11.5% super (as per the Aquatic Centre Enterprise Agreement). 
• 38 hours per week, based on a 7-day roster, including weekends.
• training and development opportunities.
• flexible work options for a healthy work/life balance.
• generous employment conditions (we have too many to list - click here for more).

We are seeking:

• Tertiary qualification in Business, Facility Management or other relevant discipline, plus substantial experience in managing and developing aquatic or leisure facilities.
• Proven track record in managing and enhancing aquatic programs and operations, ensuring the delivery of high-quality facilities and customer services.
• Ability to promote facilities and establish a strong brand presence within the community, with a focus on customer satisfaction.
• Lead and develop a team of aquatic facilities lifeguards, programs and administrative staff to provide high-quality customer service.
• Strong leadership skills with experience in developing and motivating a diverse team of lifeguards, program staff, and administrative personnel.
• Working with Children clearance is required before an offer of employment is made.

About us:

• Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
• The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.  
• Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles.  We provide workplace adjustments for people with disability, and access to flexible work options. 
• Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government. 

Where it's located:

This position is based in Murwillumbah and can be directed to work from any Council work site.

Position closes: 

Friday 7 March 2025 at 12 noon sharp (NSW time).  Late applications will not be permitted.

Click here to view the Position Description 

TIPS for Addressing the Selection Criteria

Click here for more information on the Recruitment Process

Click here to view our Values

Pre-Employment Screening:

Tweed Shire Council conducts pre-employment assessments as part of its recruitment process. 

Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:

• Pre-employment medical – some roles require a functional (physical) assessment, and all positions are subject to drug and alcohol screening (a positive test result means the recruitment process ends and your application will not be considered).
• Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.  Click here for more information.

Reference Checks are undertaken by the panel. Your 2 referees should ideally be your current and most recent supervisors.  Your referees are not contacted unless you’ve been interviewed and are a preferred candidate.

Immunisations:

This position is identified as at risk of contracting vaccine-preventable/manageable diseases and as a consequence impacted employees are strongly recommended to participate in Council’s workplace vaccination program. 

Working with Children Check (WWCC)

This position meets the criteria for child-related work, therefore a valid current Working with Children Clearance is required as part of our background screening.

How To Apply:

You must use your own email address, and not one used previously by another person that has applied for a position with council.

Once you start your online application, you cannot save and return to it later. 

1. Have your Resume document ready to go.
2. Fill out all questions below. Click 'Next'. 
3. You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
4. Review your application to confirm everything is correct. Click 'Confirm' to submit your application.

If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below:

1. Do you hold a tertiary qualification in Business, Facility Management or other relevant discipline plus demonstrated substantial experience in managing and developing aquatic or leisure facilities or other relevant businesses? 
2. Detail your demonstrated understanding of current practices, policy directions, key legislation, and guidelines, with a focus on quality and continuous improvement.
3. Detail your leadership proficiencies to set clear objectives, inspire positive attitudes, and achieve goals.
4. Describe your communication skills for effective interaction with key customers and stakeholders.
5. Describe your experience in budget control, cost-benefit analysis, and managing priorities to meet business planning, program and statutory requirements.

SK97188A

OFFICE USE ONLY