Cassowary Coast Regional Council

Customer Service Officer

• $66,525 – $71,401 per year
• Full Time
• Monthly RDO
• 5 Weeks Annual Leave

The Position
The Customer Service Officer will work collaboratively with all Council departments and with our external stakeholders, to meet: Council’s objectives of customer engagement; achieving great customer experiences; and to promote a positive organisational culture.

Key Accountabilities
• Deliver a consistently high level of customer service with a focus on responding to community needs
• Respond to customer enquiries by providing advice and resolutions tailored to the situation based on well-established procedures, precedents and guidelines
• Remain proficient with Council’s technologies and management systems to support service delivery
• Share accountability for the delivery of a broad range of customer service and library duties, often using initiative to identify tasks that need to be undertaken and ensure the customer service and library functions continue to operate effectively

About You
• You will have completed Year 12 or have equivalent knowledge gained through work experience
• Demonstrated administration experience including word processing and data entry
• Well developed oral, written and interpersonal communication skills with a particular emphasis on conflict resolution.
• You must also have a Current “C” class drivers’ licence
See a full list of the essential and desirable Selection Criteria, in the Position Description
Employee Benefits
• Monthly RDO
• 5 weeks annual leave
• 15 days personal leave
• Flexible working arrangements
• Salary packaging opportunities for vehicles, rent, mortgages, electricity and gas
• 24/7 access to Employee Assistance Program (EAP) for you and your immediate family
• Corporate wardrobe / PPE provided
• Fitness Passport Wellness Program for you and your family
• Professional development
• A collaborative and supportive work environment
• Opportunity to make a meaningful impact on your local community

Our Region
Nestled between one of the seven natural wonders of the world, the Great Barrier Reef Marine Park and the World Heritage listed Wet Tropics rainforest, is the beautiful Cassowary Coast Region. Consisting of coastal and hinterland communities with 30,000 residents across the major townships of Cardwell, Mission Beach, Tully and Innisfail.

Our Council
It is an exciting time to be part of the Cassowary Coast Regional Council, our commitment to a shared set of values offers great experiences through the building of a dynamic and inclusive workplace and community culture.
Council’s 2021-2025 Corporate Plan outlines the overarching vision for the Cassowary Coast region is ‘to provide great experiences, deliver value and create a sustainable future for our community.’ - One Coast, Cassowary Coast.

Apply Now
All applications must be submitted via the Cassowary Coast Regional Council website by 7.30pm Monday 17 February 2025.

On our website, review further position information and submit your application via the Apply button for this role, ensuring you include:
• Cover Letter and the reason you are the ‘best fit’ for this role
• Current Resume showcasing relevant skills, experience and qualifications
• Current Licences/Qualifications, relevant to this role

Successful applicants will be required to complete a drug and alcohol screen and a full medical to ensure their fitness to perform the requirements of this position.

Any Questions
If you have questions after reading the information on our website, or you are having difficulty viewing the position online, please contact us: People & Safety, P: (07) 4030 2216 or E: recruitment@ccrc.qld.gov.au

Cassowary Coast Regional Council is strengthened by diversity and we celebrate our inclusive workplace culture that brings great value to our organisation and community as a whole. We promote and apply equality of opportunity throughout our recruitment process and encourage applications from all sectors of the community.
This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.