Cassowary Coast Regional Council

ICT Operations Support Officer

• $79,524 – $84,400 per year plus superannuation
• Monthly RDO
• 5 Weeks Annual Leave

The Position
The ICT Operations Support Officer, reporting to the Team Leader ICT Operations, will provide contact support to solve network users’ issue and requests. The role requires the applications of skills and knowledge appropriate to keep Council’s ICT systems available, reliable, secure and with sufficient capacity to meet user demands.

Key Outcomes

• ICT customers can expect that their problems will be solved, and requests fulfilled in a timely manner and within published service levels.
• Resolved incidents and requests are properly documented and closed.
• ICT security measures are applied and maintained.
• ICT assets records are complete and accurate.
• All Council ICT systems are kept up to date, secure, are fit for purpose and provide staff with the technology they require to support the Cassowary Coast community.
• Contributes to the enhancement and optimisation of existing ICT processes and systems.

About You
You will have Tertiary qualifications in Information Technology or equivalent demonstrated experience in relevant disciplines and certifications in two of the four disciplines, being Desktop, Server, Networking or Security or demonstrated equivalent industry experience.

It is essential that you have the ability to execute against operational guidelines and procedures with minimal direction and can demonstrate extensive experience in the provision of excellent customer service with particular emphasis on incident and service request management and a Current “C” class drivers licence for this role. – See a full list of the essential and desirable Selection Criteria, in the Position Description

If this role sounds like a fit for your skills, experience and aspirations, take advantage of this exciting opportunity and apply now.

Employment Benefits
• Monthly RDO
• 5 weeks annual leave (plus 17.5% loading)
• 15 days personal leave
• CCRC Uniforms provided
• Up to 12% employer superannuation contribution
• Access to discounted health insurance
• Salary packaging opportunities for vehicles, rent, mortgages, electricity and gas
• Fitness Passport Wellness Program for you and your family
• Employee Assistance Program for you and your family

Our Region
Nestled between one of the seven natural wonders of the world, the Great Barrier Reef Marine Park and the World Heritage listed Wet Tropics rainforest, is the beautiful Cassowary Coast Region. Consisting of coastal and hinterland communities with 30,000 residents across the major townships of Cardwell, Mission Beach, Tully and Innisfail.

Our Council
It is an exciting time to be part of the Cassowary Coast Regional Council, our commitment to a shared set of values offers great experiences through the building of a dynamic and inclusive workplace and community culture.
Council’s 2021-2025 Corporate Plan outlines the overarching vision for the Cassowary Coast region is ‘to provide great experiences, deliver value and create a sustainable future for our community.’ - One Coast, Cassowary Coast.

Apply Now
All applications must be submitted via the Cassowary Coast Regional Council website by 7.30pm Monday 17 March 2025.

On our website, review further position information and submit your application via the Apply button for this role, ensuring you include:
• Cover Letter (max 2-3 pages) and the reason you are the ‘best fit’ for this role
• Current Resume showcasing relevant skills, experience and qualifications
• Current Licences/Qualifications, relevant to this role

Successful applicants will be required to complete a drug and alcohol screen and a full medical to ensure their
fitness to perform the requirements of this position.

Any Questions
If you have questions after reading the information on our website, or you are having difficulty viewing the position online, please contact us: People & Safety, P: (07) 4030 2216 or E: recruitment@ccrc.qld.gov.au

Cassowary Coast Regional Council is strengthened by diversity and we celebrate our inclusive workplace culture that brings great value to our organisation and community as a whole. We promote and apply equality of opportunity throughout our recruitment process and encourage applications from all sectors of the community.
This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.