Wingecarribee Shire Council

Supervisor ICT Support

Supervisor ICT Support
Permanent Full-time
Work-Life Balance with Flexible Working Arrangement (WFH Opportunities) and a Variable Day Off every 19 days
Competitive Salary $84,038.76 - $97,666.40 + 11.5 % Superannuation p.a (Depending on skills and experience)

Step into a leadership role where your expertise will help modernise and shape the future of ICT at Wingecarribee Shire Council.

The Opportunity

As the ICT Support Supervisor, you will:

• Lead & mentor a high-performing ICT support team.
• Ensure top-tier customer service and drive service excellence.
• Oversee asset management – procurement, deployment & tracking.
• Enhance system security & compliance, conducting audits and risk assessments.
• Manage ICT incidents & problems, ensuring fast and effective resolution.
• Implement best practices for IT policies, standards, and regulations.

Reporting to the Coordinator of ICT Operations, you will play a key role in shaping the future of ICT support within the Council.

About Us

Wingecarribee Shire is at the heart of the Southern Highlands of NSW, a region renowned for its natural beauty, strong community connections, and thriving local economy. As a council, we are committed to building a sustainable, inclusive, and innovative future, ensuring our residents enjoy a high quality of life while preserving the unique character of our Shire.

Guided by our Community Strategic Plan 2035, we are working towards a connected and resilient community where technology plays a vital role in enhancing services, fostering collaboration, and driving efficiency. As part of our team, you’ll contribute to shaping a future-ready ICT environment, supporting a council that values innovation, sustainability, and digital transformation.

A Great Place to Live & Work

With a population of over 50,000, Wingecarribee offers a balanced lifestyle, blending vibrant townships with green open spaces. We are a place where families thrive, businesses grow, and individuals can enjoy a strong sense of community. Midway between Sydney, Canberra, and Wollongong, our Shire provides the perfect mix of regional charm and modern amenities.

At Wingecarribee Shire Council, our RESPECT values drive the way we work:

Resilience, Empathy, Sustainability, Pride, Efficiency, Courage, and Trust. These principles guide how we work, support our community, and drive positive change every day.

Join us in making Wingecarribee the best place in NSW for all generations to live, work, and thrive!

What you need to succeed (Essential Criteria):

• Qualifications in IT or equivalent experience in an ICT support role.
• Proven leadership skills – ability to mentor and guide a team.
• Strong customer service experience with a focus on high satisfaction.
• Extensive IT expertise – troubleshooting, infrastructure & systems.
• Experience in ICT asset management – procurement, deployment, tracking.
• Problem-solving skills – ability to resolve ICT issues efficiently.
• Project management experience – delivering IT projects on time.
• Knowledge of IT security & compliance – policies, standards & risk assessments.
• Current NSW Class C Driver’s Licence.

Benefits

• Attractive salary package + 11.5% superannuation
• Variable day off every 4 weeks
• Health & wellbeing initiatives – Fitness Passport, EAP and Flu Vaccines
• Career development & learning support – Tertiary assistance available
• Flexible working arrangements – WFH opportunities
• Community & social engagement – Enjoy opportunities to participate in local events, team-building activities, and community initiatives that bring our staff and residents together.

How to Apply

Ready to take your ICT career to the next level? Apply now!

Submit the following documents:

• Your Resume –showcasing your skills & experience.
• Relevant Certifications – qualifications and licenses
• Responses to the Essential Criteria – explain how your expertise aligns with the essential requirements of the role as outlined in the position description.

Questions?

Contact Ayhan Biyik (Coordinator ICT Operations) on 02 4861 9222.

Applications close:  30 March 2025 – don’t miss this opportunity.

Wingecarribee Shire Council is an Equal Opportunity Employer, committed to diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people