Warrumbungle Shire Council

IT Support Specialist

Department: Corporate Services

Reports to: Manager Corporate Services

Salary Range: $86,950 - $101,050 pa + superannuation

Are you a technically skilled IT professional looking to take your career to the next level? Warrumbungle Shire Council is seeking a motivated IT Support Specialist to provide hands-on, in-house and remote support to our diverse team. This is not your typical helpdesk role—this is an opportunity to work under the guidance of a Senior IT Support Specialist, gain hands-on experience, and have a real impact on the Council's IT infrastructure and user support systems. You’ll be at the forefront of solving technical challenges, supporting critical infrastructure, and ensuring smooth operations across Council’s IT systems. You’ll work closely with end-users to resolve issues, assist in troubleshooting, perform routine maintenance, and play a key role in supporting both hardware and software systems.

As an IT Support Specialist, your role will involve a wide range of responsibilities, including troubleshooting technical issues, performing regular maintenance on user devices, and assisting with system upgrades. You’ll collaborate with external vendors for issue resolution and help manage the Council’s IT infrastructure, including servers and networking hardware. You’ll also play an essential role in ensuring the security and compliance of our IT systems and will provide after-hours support on a rotating roster.

We’re looking for someone with at least 1-2 years of experience in IT support, ideally with exposure to both end-user and infrastructure support. A foundational knowledge of Microsoft environments, endpoint security, and basic networking is key. Strong communication skills and the ability to work well both independently and within a team are essential. Relevant IT certifications, such as CompTIA A+ or MCSA, would be beneficial, but not required. If you’re passionate about IT and looking for an opportunity to develop your career, we encourage you to apply.

Please click here to view the position description.

This position is located in the beautiful town of Coonabarabran, known as the Astronomy Capital of Australia, which is midway between Melbourne and Brisbane and is known for its beautiful landscape and stunning night skies. The town has medical services, excellent schools, a variety of sporting and social clubs and a thriving tourism Industry. With the nearby Warrumbungle National Park, which is also Australia’s first Dark Sky Park, there is plenty to do and explore whether you’re looking for adventure or relaxation. 

This is a full-time position which provides remote and in-house support during business hours. It is a hybrid suitable position, with the ability to work at least three days per week remotely. Hybrid working arrangements can be negotiated with the successful applicant.

Selection criteria include:

• Demonstrated Technical Skills. We're looking for:
  • Basic knowledge of supporting Microsoft environments (Windows, Microsoft Office).
  • Familiarity with endpoint security solutions and basic network support.
  • Experience in hardware and software management, including basic troubleshooting and support.
• Good communication and problem-solving skills.
• Experience in assisting with troubleshooting technical issues for non-technical users.
• Demonstrated IT Experience:
  • At least 1-2 years of experience in IT support or a related field, including exposure to end-user and infrastructure support.
  • Familiarity with IT service desk tools for logging and tracking incidents.
• It's a plus if you have relevant certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar.
• Ability to work both independently and as part of a team.
• Strong attention to detail and a commitment to providing excellent customer support.
• Class C driver’s licence and own reliable transport.
• Willingness to participate in a fortnightly on call roster (ie one week in two) for after hours and emergency support

Benefits of working for Council

Council is committed to creating a positive working environment and offer a range of benefits for staff, including

• Great leave opportunities 
  • Long service leave after 5 years
  • 1 RDO every 4 weeks 
  • Paid parental and concurrent parental leave
  • Carer’s leave
  • 3 weeks sick leave per year including up to 2 days health and wellbeing leave each year
  • Purchase additional leave or cash out leave
  • Deferred leave scheme – eg work three years at 75% of your pay and have the following year off at 75% of your pay! 
• Support for training and professional development
  • Formal training opportunities
  • Access to thousands of free online training courses
• Weekly pay cycle
• Mobile phone allowance available if you bring your own device
• Salary Packaging options to maximise your take-home pay
• Hybrid work and flexible hours by agreement and subject to role requirements
• Wellness – we want you to be at your best self so you and your immediate family members have access to our employee assistance program with TELUS Health One
• Free annual flu vaccinations and bi-annual skin cancer checks available
• Generous uniform allowance

About Warrumbungle Shire Council

Warrumbungle Shire is strategically positioned on the Newell Highway, a short drive from Tamworth, Mudgee and Dubbo, and just over 3 hours from Newcastle, making Warrumbungle Shire a great place to live and work. Covering an area of more than 12,000km², and with a population of nearly 10,000, Warrumbungle Shire Council is one of the larger Local Government Areas in Central West NSW, home to the townships of Coonabarabran, Coolah, Dunedoo, Binnaway, Baradine and Mendooran. 

With a rich history and stunning landscapes including spectacular mountain ranges, waterfalls, ancient sandstone caves, gorges, and beautiful plains, our scenic location amongst friendly country communities provides an ideal setting for those looking to balance a country lifestyle and career.

At Warrumbungle Shire Council we offer a broad variety of jobs with a range of benefits and career development opportunities within Local Government. The guiding principles of honesty, integrity, fairness and compassion form the spirit of the team along with respect, transparency, passion, trust and opportunity is how Warrumbungle Shire Council strengthens its working environment to deliver on the aspirations of our community. Council is proud to be an equal opportunity and child safe employer with a commitment to our staff and our vision is Excellence in Local Government. 

How to apply

Please provide sufficient detail in your answers to the questions as this information is used to assess your suitability for interview.

1. Scroll down and complete the fields below. Note: Fields marked with a red asterisk* are mandatory.
2. Click ‘Next’
3. Attach your resume, covering letter and copies of your qualifications
4. Click ‘Next’
5. Review your application and click ‘Confirm’ to submit your completed application

You will receive an email acknowledgement to confirm receipt of your application. You will receive email notifications regarding the status of your application. It is important that you regularly check your email to ensure you do not miss any notifications from Council. It is also recommended that you check your spam or junk folder and consider adding careers@warrumbungle.nsw.gov.au to your email address book to ensure you do not miss any correspondence in regard to your application.

Applications close at 11.00 pm Monday 21 April 2025.

For enquiries, please contact Human Resources on 6849 2000.

Applicants should note that Criminal History Checks, as well as alcohol and drug testing, are conditions of employment.