Burwood Council

Customer Service Officer

• Permanent full-time position available!
• Work with a passionate team that’s dedicated to supporting our community
• $66,910 - $79,964 pa + 11.5% Super
• Access to Council's RDO arrangement

About us:

The Burwood Council area is a hub of Inner West Sydney and is identified as a Strategic Centre by the NSW State Government. It is a cosmopolitan destination with a thriving business and retail centre with a strong and vibrant future.

Our progressive community enjoys well designed public spaces, inclusive cultural events, intriguing laneways with impressive public art and an enviable restaurant and café scene,

At Burwood our people are our most important asset and central to achieving our exciting and ambitious Community Strategic Plan 2036.

Read on further if you would like to join us

Your Position:

This role involves dealing with face to face, email, web chat and call centre telephone enquiries, providing advice on the full range of Council matters including town planning, building surveying, rates, environment and health, municipal engineering, traffic and law enforcement and instigating referrals to other business areas as appropriate.

Your responsibilities will include but not be limited to:

• Delivering high-quality customer service daily through face-to-face, phone, webchat, and email channels
• Providing paraprofessional advice on local government services including planning, building, waste, engineering, rates, traffic, law enforcement, and environmental health
• Managing enquiries, complaints, and service requests by clarifying customer needs and delivering accurate, helpful, and fair responses
• Assisting with administrative duties such as issuing parking permits, handling basic law enforcement matters, and processing Development Applications via the NSW Planning Portal
• Processing and receipting payments and ensuring accurate daily cash balancing
• Ensuring a welcoming and accessible reception area, with attention to inclusivity and support for customers from diverse backgrounds
• Using Council systems such as the Customer Request System and Content Manager to record and follow up on enquiries

To be successful in this role you will have:

• Experience and capacity to operate effectively in a high volume work environment
• Demonstrated experience in providing advice and quality customer service regarding specialised technical matters
• Exceptional communication skills
• Conflict resolution expertise and ability to deal with difficult customers
• Experience collecting, receipting and balancing monies
• Proficiency with computer applications

Key Requirements:

• COVID 19 vaccination for all employees (2 Vaccines)
• Willingness to complete a National Police History Check
• Willingness to complete a pre-employment health assessment (Where applicable)
• Current Driver's Licence
• Local Government working experience an advantage

Culture & Benefits:

• Access to Council's Rostered Day Off arrangements
• Health & Well-being initiatives (ie flu vaccinations, skin checks, wellbeing activities)
• Access to Fitness Passport membership
• Access to Employee Assistance Program (EAP)

Enquiries:

Further information regarding this role can be found in the Position Description or please contact Julie Mockett, Manager Customer Experience and Business Improvement 02 9911 9823.

How to apply:

Please click on “Apply now” and follow the steps.

Applications are to include a resume, cover letter and answers to the online questions. 

Closing date:

Monday, 28 April 2025 at 11:59pm.

At Burwood Council we celebrate diversity, value inclusion and welcome applicants from all backgrounds, experiences and perspectives. We are committed to creating an environment where every member of our team feels respected, supported and inspired to contribute their unique skills and talents for a better Burwood.

In serving our community, we are also proud to be a child safe organisation.