Our Team

At Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.

The City Life Directorate delivers personalised and public services to enhance community life, including family, children, aged, leisure and cultural services.
Aquatic Centres

Bayside Council currently operates two Aquatic Centres, Angelo Anestis Aquatic Centre (Bexley) and Botany Aquatic Centre. Angelo Anestis Aquatic Centre was opened in 2016 after undergoing a major redevelopment. The Centre includes an indoor and outdoor pool, grandstand, gym and group fitness spaces, community and retail spaces, kiosk, and aqua play facilities.

About the Role

Customer Service Officer aims to provide a front-line service to the community requiring information and/or access to the Centre, including the active sale and retention of Centre programs and retail through set procedures that will deliver outcomes to maximise customer retention, optimise facility usage and support positive customer experiences.

You can also expect to:

• Guide and direct patrons and new service users to access and use Aquatic Pool facilities safely.
• Provide customers with accurate information regarding all activities of the Centre, including entry fees, memberships, programs, and events to ensure customer needs are met.
• Carry out emergency response activities and plans in line with the Centre's Emergency Management response plans.
• Promote the positive and collaborative culture and values of the organisation through open, fair, and transparent decision making and ethical, professional behaviour.
• Work in collaboration with and assist the team, Manager, and other key stakeholders to achieve business unit goals, work requests, demands and Council priorities.
• Ensure Child Safe Practices and procedures are implemented and complied with to mitigate risks.
• Ensure potential safety issues which may cause injury or illness to staff or patrons are addressed or reported immediately.
• Coordinate sales activities and tours for new and prospective customers to build and maintain a dedicated member base by influencing appropriate, informed and committed membership and program decisions.

This opportunity will complete a maximum of 38 hours per week

About You

We are looking for a someone who demonstrates:

• Excellent customer service skills and experience.
• Food handling certificate recognised in NSW.
• Current First Aid and CPR qualification
• Current Working with Children Check (NSW)
• Hours of work between 5am to 11pm Monday to Sunday. However, commencing and finishing times will be flexible and depend on operational needs.

Our Benefits and Culture

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. The Business Transformation team have a strong culture of collaboration and delivering exciting new initiatives.

Apply Now

Before submitting your application, please take the time to read the job description.

Your application should include an up-to-date resume (max 3 pages) and a covering letter including your skills and experience (max 2 pages).

Applications must be submitted email at recruitment@bayside.nsw.gov.au with the subject line F24/599 Customer Service Officer/Kiosk Attendant – Casuals .

Deadline: Thursday 19th of September.

Salary Range: $38.47to $43.09 per hour which includes 25% casual loading, plus 11.5% superannuation.

Enquiries: Kymberly Bates – Customer Service Coordinator on 0486 015 300 or kymberley.bates@bayside.nsw.gov.au

Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment.