At the heart of community. At the start of the future.

That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new IT Support Officer.

Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.65 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond. It doesn’t get much bigger than that.

Join us as an IT Support Officer in our Information Services branch, and develop your skills and future career.

Find personal and professional growth

No two days are the same as the IT Support Officer, working across all Dubbo Regional Council sites. Challenge yourself in this diverse role, providing day-to-day service desk support services to users across all areas of the organisation. Test your skills and hone your triaging abilities while investigating and resolving hardware,
software, training and telecommunications related incidents. You will also be providing administrative
support to internal users of Council information technology, telecommunications equipment and facilities, supporting our ability to serve the wider community.

You'll find growth through:

• Providing efficient and effective service desk services to the organisation
• Preparing and producing statistical and management reports as required
• Providing input and suggestions to the team leader on identified improvement opportunities for the efficient and effective operation of the service desk
• Investigating and resolving operational related incidents and service requests allocated by the IT Support Team Leader
• Performing all activities in relation to implementation, installation, setup, configuration, connection and commissioning of hardware and/or software
• Providing asset management services in regard to all ICT equipment

What you'll bring

To thrive in this role, you will need:

• Class C drivers license
• Solid IT industry experience and/or TAFE Certificate of Trade or other equivalent IT industry certifications
• Demonstrated experience in the operation, use and support of personal computer hardware, software and peripherals including application deployment
• Demonstrated experience in the use of operating systems including Microsoft Windows and Microsoft Windows Server
• Customer focused with the ability to understand the needs, objectives and constraints of business clients and users
• Practical knowledge and experience in Local Area Network (LAN) management and support and associated network operating systems including Microsoft Active Directory and Microsoft 365

We would also love you to have:

• Demonstrated understanding of the principles of
  IT Service Management (ITIL)
• Knowledge and experience in the management and
  support of server, cloud, network, storage and virtualisation infrastructure in
  a large organisation

Ready for your opportunity?

Join us, and help strengthen our community and your career.

This position offers an attractive annual salary ranging from $71,401 to $82,981.

To find out more about this role, explore the Position Description and feel free to reach out to our IT Support Team Leader on 02 6801 4324 to make an enquiry.

If this role sounds like you, we would love to hear from you, simply click Apply Now!

This position requires a pre-employment health assessment. 

Applications close 9:00am, Wednesday 9 October 2024.

Please Note: Notifications are primarily system
generated. Please ensure your email is correct before submitting an application
to avoid missing crucial updates and required information.

Why Dubbo Regional Council?

At Dubbo Regional Council, you’ll find a great combination. Here’s what you can expect in your career with us:

• Find purpose and impact

Everything you do at Dubbo Regional Council makes a difference for so many people, in so many ways. It’ll always be that way. But right here, right now, we’re at the heart of some big change - and this is your once-in-a-lifetime opportunity to help us shape the future for communities here and beyond.

• Find personal and professional growth

You’ll find so much variety here. We’re doing diverse, high-impact work at scale. For you, that means plenty of opportunity to develop your skills and future career.

• Find people you can count on and a lifestyle you love

Your career matters, but so does your life outside of work. You don’t have to sacrifice one for the other. Here, you’ll achieve and grow in a great place to live and work, with people who truly care.

You’ll also enjoy a range of other benefits:

• Find a better balance - enjoy a 35-hour work week with flexible options, plus generous leave allowances.
• Make your pay go further with a variety of salary-packaging options, including Rainbow Cottage Childcare, novated vehicle leasing, self-education expenses, disability/income protection insurance, and so much more.
• Be rewarded for your impact with our annual Staff Excellence Awards and find real connection with our supportive team environment and active social club.
• Prioritise your health and wellbeing with our Fitness Passport, comprehensive Wellbeing Program, annual flu vaccination, and Employee Assistance Program for you and your family.

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.