North Sydney Council

Customer Service Trainee

Come join Team NSC! 

Looking to make a positive impact in your community while getting paid to learn? This is your chance!

North Sydney Council administers the North Sydney local government area on Sydney’s picturesque lower North Shore. Our 400 employees look after 77,000 residents spread across 10 square kilometres of land on the foreshores of Sydney Harbour providing spectacular harbour views, beautiful parklands, and a bustling CBD.

Why choose a traineeship? 

There are countless reasons and fantastic benefits!

• Gain experience and practical skills while you get paid
• Guidance from experienced mentors
• Valuable on-the job training in the workplace
• Upon completion you graduate as a qualified tradesperson
• Flexible full-time or part-time work and study options
• Access to excellent employee benefits 
• No debt! You don’t pay to study – you GET PAID to work and learn!

Is this the role for you?

• Strong commitment to delivering high-quality service and maintaining positive relationships with customers.
• Clear and professional communication, both written and verbal, with customers and colleagues.
• Ability to handle multiple tasks and prioritize duties effectively.
• High level of accuracy in data entry, financial transactions, and customer bookings.
• Ability to resolve customer issues and inquiries efficiently, with appropriate escalation where necessary.
• Willingness to learn and develop new skills related to customer service, administration, and Council services.

Essential criteria 

• Completion of year 10 schooling education 
• A strong interest in customer service and working with the public
• Excellent communication and interpersonal skills
• Ability to work in a team and independently
• Basic proficiency in Microsoft Office (Word, Excel, Outlook)

Desirable criteria 

• Previous experience in customer service or office-based roles (e.g., retail, reception)
• Familiarity with customer service software or databases (training will be provided)

Why work at NSC? 

We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

North Sydney Council as an employer offers excellent employee benefits such as:

• Easy accessibility to work with spectacular harbour view work locations
• Access to Fitness Passport 
• Excellent work-life balance with a 35-hour working week for indoor employees or fortnightly RDO’s for outdoor employees
• Flexible working hours with access to flexi-time for indoor employees
• Freedom to direct contributions to any compliant superannuation fund
• A holistic health and well-being program offering exercise classes, flu vaccinations, skin checks
• Access to employee recognition and reward program
• Weekly fruit baskets
• Free access to counselling sessions through our Employee Assistance Program
• Free financial advice by a certified Financial Planner
• Monetary transport allowance
• Invitations to local government events, training and planning sessions
• Access to corporate social events at picturesque harbour locations
• Close locale to transport options including train, bus, metro and bike ways 

Salary details 

Salary from: $24,429 to $62,358 pa + 11.5% superannuation + $1,000 transport allowance pa

35 hours per week with access to flexi time

How to apply

School Leavers: Applicants are required to submit a cover letter and answer the questions below. 

Currently studying towards a qualification: applicants are required to submit a cover letter, academic transcripts and answer the questions below.

In your cover letter for an apprenticeship or traineeship, you should focus on showcasing your enthusiasm, willingness to learn, and any relevant skills or experiences you've gained through school, volunteer work, or extracurricular activities. Highlight your interest in the field and explain how your academic background has prepared you for the role. Emphasis qualities such as a strong work ethic, adaptability, and teamwork, even if you don't have direct work experience. Make sure to convey your proactive attitude, passion for developing new skills, and genuine desire to contribute to the organisation.

If you have any questions relating to this vacancy, please contact our People & Culture team at email recruitment@northsydney.nsw.gov.au

Closing Date: 05 January 2025 - 11.30pm 

North Sydney Council is committed to the principles of Equal Employment Opportunity in order to  provide a working environment that embraces and values diversity and inclusion. North Sydney Council  also adheres  to the principles of a child safe organisation and is committed to the care and protection of all children and young people. We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.