Sutherland Shire Council

IT Support Cadet

IT Support Cadet

• Be a crucial part of our dynamic Service Desk team, delivering exceptional IT support services!
• Gain hands-on experience while pursuing your tertiary qualifications in Information Technology.
• Develop your customer service skills and technical knowledge in a supportive environment.
• Join Sutherland Shire Council and contribute to the community while advancing your career!

About Sutherland Shire Council

At Sutherland Shire Council, we are dedicated to enhancing the quality of life for our community through sustainable practises and exceptional service. Our team is passionate about making a difference and fostering a collaborative environment where every member can thrive.

As a forward-thinking organisation, we embrace innovation and are committed to continuous improvement. Join us and be part of a team that values your contributions and supports your professional development.

Position Overview

As an IT Support Cadet, you will serve as a vital customer interface for the Information Management & Technology (IM&T) department. Your primary responsibility will be to provide excellent IT support services through various channels, including phone, email, chat, and face-to-face interactions. In this role, you will be integral to resolving incidents and fulfilling requests, enhancing the perception of the IM&T capability and professionalism.

Your role will not only involve technical support but also building strong relationships with Council staff and other users, ensuring their needs are met efficiently and effectively. This is an exciting opportunity to kickstart your career in IT while making a meaningful impact in your community!

Your Journey Begins Here

We are looking for enthusiastic candidates who are eager to learn and grow in the field of Information Technology. If you are studying towards your degree and have a passion for customer service, we want to hear from you!

• Currently enrolled in a tertiary qualification in Information Technology (penultimate or final year).
• A demonstrated commitment to completing tertiary qualifications and achieving full professional accreditation in Information Technology.
• Experience in delivering customer-focused services.
• Proficient in Microsoft Office 365, Windows Desktop OS, SCCM/MECM, and Active Directory.
• ITIL Foundation knowledge is a plus!

We value growth mindsets and encourage continual learning and improvement. If you're ready to take the next step in your IT career and thrive in a dynamic environment, this role is perfect for you!

 Join our Team and Grow with Us!

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!

• Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
• Get your application in by 11.59pm: Sunday 19 January 2025
• Interview date: Interviews will be facilitated the week of 3 February 2025
• Package: $59,700 gross p.a. plus 11.5% superannuation.
• Hours of work: Up to 2 years full time temporary contract.  35 hours per week with option of 19 day flexitime arrangement
• To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks (including Covid-19 Vaccination), and may also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Click on the link to check out the Position Description

Reach out to the recruitment team recruitment@ssc.nsw.gov.au to assist with any related enquiries.