Lane Cove Council

2025 Customer Experience Trainee

• 2-year fixed term contract
• Earn while you learn!
• Starting salary $584.20 per week plus super

Are you looking to kick start your career in Business and enhancing the customer experience? Would you like to have the opportunity to assist in coordinating community programs and events? Council is seeking candidates interested in completing a Certificate III (or IV) in Business Administration. Throughout this 2-year programme you will receive a weekly salary as you learn on the job from a team of supportive and skilled professionals.

Located on the lower North Shore, our leafy suburbs have a vibrant and diverse village atmosphere. We aim to provide “best value” services and facilities to the community whilst ensuring a sustainable future. If you are open to fresh ideas, committed to progressing new initiatives and driven to provide the very best service to our community, we want to hear from you.

About the role:

Working together with Council’s Customer Experience team you will be assisting in the delivery of a high-quality customer experience across all customer engagement channels (in person, telephone, online chat, website, CRM service requests). Successful candidates interesting in expanding their knowledge of the broader range of services offered by Council will also have the opportunity to be placed on rotation in our Community and Culture Division assisting experienced personnel in the delivery of various youth and community programs as they are scheduled.

About You

The successful candidate will have:

• A willingness to learn and commit to successfully completing a Certificate III (or IV) in Business Administration.
• Basic computer literacy (working knowledge of Microsoft Office)
• Excellent interpersonal and communication skills

What we Offer

We hire great people with a wide variety of skills, experience and backgrounds maintaining always that inclusion and diversity lie at the heart of what we do. For those who join us we offer:

• Access to Council’s varied lifestyle benefits programs including:
  • an employee wellness program and discounted gym memberships
• Extensive career development and training opportunities
• 4 weeks Annual Leave (pro rata)
• The convenience of being close to shops, cafes, an aquatic centre and a gym

As a child safe organisation we are dedicated to the safety, empowerment and participation of all children and are committed to creating a thoughtful, protective community that supports children and young people to feel safe and protected.

To Apply

Click on the “apply now“ button to be redirected to our careers page where you can download and read a copy of the Position Description and address the selection criteria in your online application.

For further information about the role, please contact Farhan Johan, Customer Experience Team Leader on (02) 9911 3543

Starting Salary - $584.20 per week plus superannuation.

Interviews will be held the week of 20th January 2025

APPLICATIONS CLOSE SUNDAY 12 JANUARY 2025 at 10PM