City of Ryde Council

Business and Technical Support Officer (Temporary)

• Provide administrative and technical support to the Health, Building and Regulatory Services Department 
• Enjoy a rostered day off approximately once every 3 weeks
• Temporary role until 2 November 2025

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

About the Role

This role is a customer centric role and requires managing customer enquiries face to face, via email and over the phone. This role produces, sends, tracks, and records notifications, referrals and letters to residents, businesses, and community members. In addition, you will generate regular and adhoc reports, process and track requisitions and invoices, book meetings, create agendas and complete minute taking.

About You

We are looking for a team player that has a confident and calm approach when dealing with customer enquiries and difficult customers. In addition, you will be successful if you have a high level of experience in accurately and clearly preparing written communications to customers/members of the public. 

In addition, you will also have:

• Ability to work effectively with limited direct supervision and be self-motivated.
• Proven time management and multi-tasking skills with an ability to work in a high volume environment with tight deadlines.
• Broad range of administration skills and experience.
• Willingness to learn new skills and participate in business process improvement.

Your commencing annual salary will be approximately $73,527.48 + Superannuation, dependent on your experience and qualifications.

Culture & Benefits

• Free shuttle bus between the North Ryde Office and North Ryde Metro Station
• Commitment to providing opportunities for work/life balance
• Hybrid work from home and office arrangements available for eligible positions
• Flexibility regarding start and finish times to suit your lifestyle
• Work 37.5 hours and enjoy a rostered day off approx. every 3 weeks  
• Long service leave after 5 years, then accrued monthly 
• 18 weeks paid parental leave (for eligible employees)
• 3 extra grant days at Christmas to ensure you have time to enjoy the holiday 
• Annual performance reviews and Award increases
• Opportunity to sign up as a fitness passport member
• Various health & well-being initiatives (i.e. flu vaccinations, etc.)

How to apply

Please ensure you give full answers to the online application questions, showcasing your abilities and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview. 

Please note you do not need a “password” to use our on-line application system, however you have the option save and return to your application prior to the closing date. In addition to answering the online questions, this position requires you to attach your Resume to complete the application process.  Please note, you are not required to submit a cover letter or a statement addressing selection criteria. 

Closing Date: Sunday 19 January at 11:30pm

If you would like to know more, please see the position description or contact Bekim Haliti, Senior Coordinator Technical Support on 9952 8211 for a confidential discussion.

City of Ryde is committed to Equal Employment and Child Safety