MidCoast Council

Casual Customer Service Officer

Are you looking for the right career and lifestyle move?  Do you want to make an impact on the future of the community you live in?  Here's your opportunity to kick a career goal while you enjoy an incredible lifestyle on the beautiful Barrington Coast. 

The role

Are you passionate about customer service? At MidCoast Council, our community is our customer and is at the centre of everything we do. We are seeking a casual Customer Service Officer to support us in delivering quality outcomes for our community. This is a multi-faceted role working across a range of activities in our call-centre, face-to-face customer service desks, and administration hub. 

Your interpersonal skills, initiative, and adaptability will be essential in providing a positive customer experience in a fast-paced, high-volume customer service environment. As the first point of contact for MidCoast Council your professionalism and customer-centric approach will consistently represent our organisational values to our community.

What you'll bring

• Prior skills and experience in a customer service role.
• Demonstrated experience in navigating a variety of software systems and administrative processes.
• A friendly and approachable customer service professional with a genuine passion for providing a positive customer experience.
• Exceptional team-work skills and the ability to work autonomously.

What we offer?

We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development. Click here to find out more. 

The package: Commencing rate $35.16 p/hr (plus 25% casual leave loading and superannuation) 

Location: The positions will work across our Customer Service Centres in Yalawanyi Ganya at 2 Biripi Way, Taree, and at our Forster Civic Centre in Lake Street, Forster. 

Tenure: Casual

Closing date: Tuesday 18 March 2025 at 11.30 pm.

Want to know more?

Please review the position description in PDF or Word formats.

For questions relating to the position requirements please contact Andy Matthews, Senior Customer Service Officer who is the hiring manager for this role. Andy can be reached on (02) 7955 7253 or andy.matthews@midcoast.nsw.gov.au.

For enquiries regarding the application process please contact Josie Reardon, Talent Acquisition Officer who is the HR representative for this role. Josie can be reached on (02) 7955 7328 or at josie.reardon@midcoast.nsw.gov.au.

How to apply: 

• When responding to the questions below, please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR method, please click on this link.
• Please avoid using AI to generate responses to answer the questions in your application.
• You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date.
• Click the "NEXT" button at the bottom of the application form to attach your resume. We recommend using Pdf formatting where possible.
• Attaching a Cover Letter is not a requirement of the application process. However, there is an 'optional field' to attach a Cover Letter, if you wish to do so.
• We will be in touch via email.

Our organisation

At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.

Our community is our customer and is at the centre of everything we do.  We value, support and empower our people to deliver positive results for our community.

Right now, we are investing heavily in our organisation, and our people. Our Administration Centre is a state-of-the-art facility designed to inspire innovation, creativity and collaboration. The building has been named ‘Yalawanyi Ganya’ which means “sitting/meeting place” in the Gathang language of the indigenous people across the MidCoast Region.

About the MidCoast Region

From lakes and estuaries to white sandy beaches to world heritage mountain wilderness, the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value. 

Our commitment

At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive, safe and healthy working environment. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process, or to discuss workplace adjustments you may require, please contact the HR representative.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We’re a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

We respectfully ask that recruitment agencies do not contact us at this stage.