Orange City Council

Casual Tourism Officer

Grade: 3
Hourly Rate: $37.26 - $40.61
(plus allowances and superannuation)

You can view the full Position Description by clicking HERE (This link will work on Council's website)

About Orange City Council

Orange City Council is committed to making a positive contribution to both our region and our local community. With around 800 employees, we take pride in being both for and part of the Orange community. Our aim - to make Orange a better place to live today and tomorrow.

Job/Responsibilities

Council is currently looking for dynamic, friendly and customer focused people to join the Tourism team as a Visitor Centre Tourism Officer.

Put your passion for helping people and exceptional communication skills to good use as you offer a professional and friendly service to visitors to the Orange region including:

• Answering face to face, telephone and internet enquiries from people of all ages and backgrounds
• Connecting visitors with information on local events, attractions, accommodation and tours
• Assisting visitors to develop an itinerary of things to do during their stay
• Helping maintain website and digital communications (including social media)
• Receiving payments via cash and EFTPOS
• Collecting visitor data and statistics
• Undertaking general administration duties including data entry
• Generally keep the Centre clean, tidy and a welcoming place to visit

These positions will suit people who will enjoy being the "face" of Council, have a passion for "selling" our area to visitors, and enjoy working as part of a team.  It's a busy role and you'll need a positive attitude while also following directions.

What can we offer?

• Health and Wellbeing benefits including access to a Fitness Passport for you and your family.
• A range of in-house and external training opportunities
• Free access to EAP services for you and your family
• Organisation wide health and wellbeing initiatives

Interested?

To be successful in this position you must have:

• Experience in a similar role including tourism or customer service
• Comprehensive knowledge of the Orange region
• Exceptional communication and customer service skills
• The ability to interact with people from a broad customer base
• Ability to obtain a satisfactory Criminal History Check

If you are interested, please click Apply. There are screening questions that must be answered to apply for the position. You can also save and return to your job application at any time prior to the closing date.

If you have any queries relating to this role, please contact peopleandculture@orange.nsw.gov.au or contact Lauren Skrzypnik on (02) 6393 8160.

Applications close Wednesday 12 March 2025

PLEASE NOTE:

• Where additional candidates are found suitable from this round of recruitment an eligibility list may be created to fill the same or an equivalent role that may become vacant over the next twelve months.