Canterbury-Bankstown Council

Centre Operations Supervisor

Here at CBCity 

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents. 

The role

We are seeking an energetic and proactive self-starter to join our team as a Centre Operations Supervisor. This key position is responsible for ensuring the smooth daily operations of the Morris Iemma Indoor Sports Centre, while contributing to a safe, inclusive environment for all staff and visitors. You will be integral to achieving both operational and financial goals through overseeing kiosk operations, managing inventory, coordinating bookings, and leading staff training.

As the Centre Operations Supervisor, you will work closely with the Team Leader and various Council departments to ensure compliance with safety protocols and the highest standards of service.

Duties will include but not be limited to:

• Provide high level customer service both on a day-to-day basis, as well as through assisting with strategic planning and improvement initiatives.
• Coordinate facility bookings and assist with scheduling to maximize utilisation.
• Collaborate with external vendors, suppliers, and community partners to enhance service delivery and community engagement.
• Assist in supervising team members, ensuring tasks are completed effectively and efficiently.
• Assist with training for new and existing staff to ensure they understand operational procedures, customer service standards, and safety protocols
• Roster management for the Indoor Play Centre.
• Support strategies to enhance service delivery and customer satisfaction, which align with the Council's Operational and Community Strategic Plans.

For a full list of duties, click HERE to review the position description.

You will have

• Senior First Aid Certificate
• Current CPR Certificate
• Current Working with Children Check (WWCC)
• Class C Drivers Licence.
• Tertiary qualifications and/or extensive demonstrated previous experience in facility management or the operation of a sports, recreation or leisure Centre
• Strong leadership abilities with experience in supervising and training staff.
• Demonstrated high level planning, organisational and time management skills, with the ability to handle multiple priorities simultaneously.

The salary range for this opportunity starts at $80,293 (Grade F, Step1) + 11.5% super. Salary may be negotiable dependent on skills and experience. 

What’s on offer

• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Permanent Full-time position with Local Government conditions such as long service leave after 5 years, annual salary increases and generous parental leave options.
• Contribute to making a positive impact on our community. 
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Terena Egen (Team Leader Morris Iemma Sports Centre) at Terena.egen@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Thursday, 1 May 2025.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.