City of Sydney

Change And Experience Lead

Sydney

Planning, Development and Transport/City Planning, Development and Transport

Full Time/Permanent

$143,353 - $160,642 per annum plus superannuation

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision. 

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 

About the role

The City of Sydney has an exciting opportunity available for an enthusiastic and dynamic professional to join a small team that drives service experience improvements through systems, process and data management change. 

You'll lead the Division’s change management and customer (internal and external) experience programs and partner with diverse stakeholders to identify and assess the change, look at the impact of the change and co-develop a prioritised program of work to successfully implement the change.

We're looking for someone with: 

extensive experience managing change in an operational setting and working with multiple stakeholders to drive change and improvements in service deliveryexperience in developing change communications and training collateral (with specialists if needed), and implementing change and conducting training within a large organisationhighly developed oral and written communication skills, coupled with interpersonal skills to deliver presentations which influence change and drive engagement.

Download position description. 

This role has the option of a rostered day off each month, known as a 19-day month. 

The recommended applicant must complete a pre-employment health declaration and criminal history check. 

Applications must be submitted online by 11:59pm, Wednesday 23 April 2025. 

For more information, contact Philip Jamieson, A/Service Optimisation Manager on 02 9246 7619. 

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance Collaborative approach to flexible workingCity centre head office, with many public transport options.Professional developmentLeadership and management development programFurther education program providing reimbursement of course fees, and study and exam leaveOpportunity to attend external courses and conferencesLong service and employee recognition awardsEmployee assistance program offering free, confidential counsellingSupporting families26 weeks paid parental leave and 6 weeks paid partner leavePaid and unpaid adoption and long-term fostering leavePaid superannuation for up to 52 weeks of parental leavePart-time and job-sharing options availableSupportive return-to-work environmentInclusive cultureRecognised as an Inclusive Employer by the Diversity Council of AustraliaActive employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander networkRecognised family inclusive workplaceVeteran employment supporter

Find out why a career at the City of Sydney might be right for you.

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women. 

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us. 

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at recruitment@cityofsydney.nsw.gov.au or 02 9265 9333. 

Select ‘apply now’ to submit your resume and selection criteria. Previous candidates do not need to reapply.