City of Sydney

Destination Ambassador Supervisor

Sydney

Customer Service/Customer Service/People Performance & Technology

Part Time/Permanent (20 hours per week)

$39,476 pro-rata per annum plus superannuation

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision. 

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 

About the role

We have an exciting opportunity for you to join our dynamic team as a part-time Sydney Ambassador Supervisor within the Visitor Services team.

As the Sydney Ambassador Supervisor, you’ll play a key role in providing high-quality and accurate tourist information to visitors while supporting and guiding the volunteer Sydney Ambassadors through training, knowledge sharing, and operational assistance.

You’ll be responsible for managing the cruise meet & greet service, overseeing special events visitor service areas, and ensuring that the volunteer Ambassadors are well-supported during their shifts.

We’re looking for someone with:

sound geographical knowledge of Sydney, New South Wales, and key tourist destinationsstrong customer service skills and experience in delivering high-quality visitor servicesdemonstrated ability to coordinate, train, and provide guidance to volunteer teamsthe ability to stay up-to-date with local events, procedures, and visitor informationflexibility to work a 7-day roster across various operational hours, including the Visitor Centre, Roaming Ambassador program, and special events programs.

If you are passionate about Sydney and enjoy working with people, this is the perfect role for you!

Download position description. 

The recommended applicant must complete a pre-employment health declaration.

Applications must be submitted online by 11:59pm, Thursday 9th January 2025

For more information, contact Mirianne Whitlock, Visitor Services Coordinator on mwhitlock@cityofsydney.nsw.gov.au

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance Collaborative approach to flexible workingCity centre head office, with many public transport options.Professional developmentLeadership and management development programFurther education program providing reimbursement of course fees, and study and exam leaveOpportunity to attend external courses and conferencesLong service and employee recognition awardsEmployee assistance program offering free, confidential counsellingSupporting families26 weeks paid parental leave and 6 weeks paid partner leavePaid and unpaid adoption and long-term fostering leavePaid superannuation for up to 52 weeks of parental leavePart-time and job-sharing options availableSupportive return-to-work environmentInclusive cultureRecognised as an Inclusive Employer by the Diversity Council of AustraliaActive employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander networkRecognised family inclusive workplaceVeteran employment supporter

Find out why a career at the City of Sydney might be right for you.

How to apply

We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women. 

All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us. 

We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at recruitment@cityofsydney.nsw.gov.au or 02 9265 9333. 

Select ‘apply now’ to submit your resume and selection criteria.