Canterbury-Bankstown Council

Customer Experience and Support Officer

Here at CBCity 

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 380,000 residents. 

The role

The Customer Experience and Support Officer will offer administrative and customer support for the City Assets Department, working closely with all teams. You'll help ensure smooth daily operations, delivering seamless service to both internal and external customers.

Duties will include but not be limited to:

Supporting our Customers:

• Provide quality administration and customer service, maintaining a positive council image.
• Handle administration takes and provide support to our customers from inquiry to resolution, ensuring timely follow-up.
• Address and resolve customer, Councillor, and Member of Parliament (MP) requests, coordinating investigations and correspondence.

Supporting our Business:

• Provide administrative tasks such as purchase orders, assessments, timesheets, and permit processing.
• Prepare correspondence and develop reports, including Council Reports.
• Collaborate on process improvement and technology initiatives.

Supporting Each Other:

• Share knowledge, raise concerns, and contribute to business improvement initiatives.
• Use technology to enhance service delivery.
• Stay updated on industry legislation and actively participate in team meetings.

* For a full list of duties, we encourage you to click here to review the position description.

You will have

• Relevant qualification in office administration or a minimum of 5 years' proven experience in an administrative support role
• A Current Class C Driver’s Licence.
• Proficiency in Microsoft products (Dynamics, Word, Excel, and Windows programs).
• Excellent written and verbal communication.
• Strong customer service skills.
• Strong organisational and time management abilities.
• The capability to work both independently and in a team.
• Skilled in correspondence writing.

Proficiency in iShare, Pathways, Dynamics, and SAP, along with knowledge of State, Federal, and Local Government roles, is not essential but highly desirable.

The salary range for this opportunity starts at $69,728 (Grade D, Step 1) + 11.5% super. Salary may be negotiable dependent on skills and experience. 

Click here to access salary information for all steps within the designated Grade.

What’s on offer.

• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Permanent Full-time position with Local Government conditions such as long service leave after 5 years, annual salary increases and generous parental leave options.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Lisa Oldridge (Executive Business Manager) at lisa.oldridge@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply Now’ button and create a login using your email address and upload a

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Friday 28 February 2025.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.