Shoalhaven City Council
Customer Liaison Officer
Posted: 23 Jan
Closes: 06 Feb
Closes: 06 Feb
, New South Wales
Full-time
Description
- Salary: $59,041 - $66,363 p.a. plus 11.5% Super
- Join a team that supports community health & fitness
- 12 month contract
About the role
This is a 12 month, fixed term role working full-time, 38 hours per week as per the roster. This position is located at the Bomaderry Aquatic Centre, 127 Cambewarra Road, Bomaderry.
This is a 12 month, fixed term role working full-time, 38 hours per week as per the roster. This position is located at the Bomaderry Aquatic Centre, 127 Cambewarra Road, Bomaderry.
Duties
Reporting directly to the Shoalhaven Indoor Sports Centre Coordinator, the focus of this position is to:
Reporting directly to the Shoalhaven Indoor Sports Centre Coordinator, the focus of this position is to:
- Provide, train and educate staff in the delivery of excellent customer service.
- Contribute to improved customer service and organizational effectiveness, by acting ethically, honesty and with fairness.
- Manage membership and visit passes for patrons and encourage the use of all facilities by the general community.
- Prepare customer service reports.
- Attend to all customers of the facility regarding activities and programs whether face to face, via received emails, or telephone contact.
- Conduct tours of the facility for visitors.
- Be familiar and maintain a level of knowledge and competence that ensures familiarity with all operations and programs associated with the facility.
Skills & Experience
To be successful in the position, you will possess:
To be successful in the position, you will possess:
- Demonstrated experience working in a similar customer service role, including coordinating a point-of-sale team
- Valid Working with Children Check
- Senior First Aid Certificate and Resuscitation Certification
- Demonstrated experience working in a similar customer service role, including coordinating a point-of-sale team
- Class C Driver’s Licence
- Proof of Australian residency or citizenship, or authority to work in Australia (visa)
This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.
About Shoalhaven City Council
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.
Benefits
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:
- Generous Leave Entitlements
- Long Service Leave After 5 Years
- 9 Day Fortnight for Outdoor Staff
- Flexitime for Indoor Staff
- Remote Working Arrangements
- Fitness Passport
- Novated Lease Arrangements
- Discounted Private Health Insurance
- Training and Development Programs
How to Apply
You will be required to submit an online application by attaching your resume (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.
You will be required to submit an online application by attaching your resume (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.
In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
For more information on the application process, please visit how to apply on Councils website.
- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Please list the relevant qualifications and experience you hold.
- What does Customer Service mean to you?
- Why do you want to work for Shoalhaven City Council?
- This position requires an NSW Working With Children Check, please provide your Working With Children Check number.
Contact: Cheryl Hunter - Shoalhaven Indoor Sports Centre Coordinator– 02 4429 5567
Applications Close: Thursday 6 February 2025 (at Midnight)
Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds.
Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace.
When your application has been submitted completely, you will receive a confirmation email.
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