Hawkesbury City Council

Customer Service Librarian

Be passionate. Be progressive. Hawkesbury City
Council.

• Full Time
  / 9 Day Fortnight
• Salary
  from $86k per annum + 11.5 % Super
• Fitness
  Passport

Hawkesbury City
Council is the largest local government area in metropolitan NSW covering 2,800
square kilometres, incorporating both urban and rural communities. We are committed to working together to
deliver outcomes for the community through innovation and best practice.

Hawkesbury City Council strives to be an inclusive workplace
for all people. We welcome and encourage applications from all ages and
genders, Aboriginal and Torres Strait Islander peoples, people from culturally
diverse backgrounds, the LGBTIQ+ community, veterans and people with
disabilities.

The Role

Reporting to the Library Coordinator
and working across Windsor and Richmond Library locations, the purpose of this
position is to lead the library customer service team and be accountable for
the delivery of effective, efficient, and inclusive library and information
services that fulfill the strategic priorities of the Arts and Culture branch
and the needs of the Hawkesbury community.

About You

You will be positive and energetic with demonstrated experience building,
leading and motivating high performing, customer focused teams. This experience
will be coupled with a minimum of 3 years professional experience operating in
a similar role within a public library. You will be a creative and innovative
thinker with excellent organisation, time management and problem-solving
skills.

Essential Criteria

• Degree qualification in Library and
  Information Services, or equivalent, recognised by Australian Library and
  Information Association (ALIA)
• Minimum 3 year’s professional experience in a
  similar role in a public library
• Experience in building and leading high
  performing teams
• Experience with collection development in a
  public library
• Experience and knowledge of contemporary
  library service issues and a sound working knowledge of governing legislation
  and frameworks
• Experience in proposing innovative and
  creative and alternatives to improve library services
• Strong ability to analyse the needs of the
  community to deliver high quality customer service, and information, lending
  and readers advisory services
• Capacity to continuously evaluate resources,
  systems, processes and procedures maximising team productivity, and positively
  support staff during system changes
• Expert skills in using digital, online
  technology
• Expert information retrieval and research
  skills
• High level proficiency with Microsoft Office
  Suite and the ability to become skilled with unfamiliar software and technology
• Class C Drivers Licence
• Working with Children Check (WWCC)

The Rewards

An attractive
salary will be offered to the successful applicant commensurate with
qualification, skills, and experience.

• Great
  working environment
• Fortnightly
  Rostered Day Off
• Paid
  Parental Leave
• Health
  and Wellbeing Program
• Long
  Service Leave after 5 years
• 15-days
  sick leave
• Training
  and Development Opportunities
• Employee
  Reward and Recognition program
• Employee
  Performance Review and Planning System
• Fitness
  Passport OR Corporate Rate Gym Membership - Oasis Leisure Centre
• Social
  Club - BBQs, Christmas parties, raffles and activities
• Employee
  Assistance Program for employees and their family

To Apply

For further
position details, including the selection criteria and how to apply, visit our
website www.hawkesbury.nsw.gov.au or call Council’s People and Development Team
on 02 4560 4444.

Applications close Sunday, 10 November 2024

Applicants who do
not address the selection criteria may not be considered for this position.

Please note that the canvassing of Councillors
in relation to these matters will automatically disqualify the applicant from
this process.