City of Rockingham

Customer Service Officer

Temporary (through to 24 March 2026)
Part-time (10 hours per week)

About the role

The Aqua Jetty in Warnbro is one of the City’s and WA’s premier aquatic and health facilities and we are committed to providing excellent customer service to all patrons during every visit. The centre offers a range of programs and facilities for the whole community and is open 7 days a week.

As a Customer Service Officer, you will provide support to the Customer Service Team Leader in providing high levels of service on the reception desk and the merchandise shop. If you are a team player with great people skills, strong time management skills and administration skills to match, we want to hear from you!

This role is perfect for you if you have worked with customers in a busy environment and you have appropriate skills to deal with conflict and general queries, as well as strong skills in using computer programs. A current Provide First Aid Certificate and a current CPR Certificate is also essential.

To be considered for this role, you must address the following selection criteria as part of your online application:

1. Experience in a similar role, involving customer service, preferably in a leisure facility setting
2. Strong verbal and written communication skills
3. The ability to manage time, plan and organise own work
4. The ability to work autonomously and also as part of a team

Applicants must be flexible and available to work in line with the facilities opening hours. Positions are offered with a guaranteed minimum 10 hours per week.

Aqua Jetty operates seven days per week, from 5.00am to 9.00pm Monday to Friday and 6.30am to 7.00pm Saturday and Sunday. All shifts will fall within these hours of operation.

What we offer

The hourly rate for this position is as follows:

$32.32, plus superannuation

 An information package, including the position description, is available on our website.

Applications must be submitted via the City’s website. Applications are open until the City receives a suitable pool of potential candidates.  This means applications will close without notice so, if you are interested, please apply as soon as possible. 

This process may be used to fill future similar permanent or fixed-term positions that may become available in the City during the next 12 months.

If you identify as a person with disability and require adjustments throughout the recruitment and selection process please contact the Recruitment Team via email at jobs@rockingham.wa.gov.au or phone 08 9528 0333. We’re happy to discuss options to assist you e.g. we can provide alternate formats for application forms, or alternate methods of applying. 

The City of Rockingham encourages applicants from a diverse range of backgrounds, including First Nations people, people living with disability and people who speak a first language other than English.