Shellharbour City Council

Customer Service Officer

Are you a team player who is motivated and proactive to engage with our community and customers to provide timely and courteous support services? We currently have a new and exciting opportunity within our Customer Service Team, for both a permanent full-time and casual Customer Service Officers.  

You will create a positive relationship in all customer interactions to ensure customer satisfaction is a priority to internal and external customers for a range of enquiries through telephone, over the counter and written enquiries.

About us: 

Shellharbour City, located in the Illawarra region, is just 80 minutes south of Sydney and is home to over 76,000 people in a city that spans 154 square kilometres.  It's an area of great natural beauty - stretching west from the picturesque coastline to rolling pastures, set against the majestic backdrop of the Illawarra escarpment. 

Our dedication to be financially sustainable in an evolving environment, while striving for a great organisational culture and committing to employing staff who embrace our Core Values, has made Shellharbour City Council an employer of choice.

We have been recognised with a wealth of state and national awards in 2019, 2020 & 2021 including our 5 star Civic Centre building, Museum space and City Library, Winner in 2021 for Small Regional Airport of the year, and recently being presented an AR Bluett Memorial Award for Most Progressive Metropolitan and Regional Council in NSW.

We offer:

Shellharbour City Council offers a high performing and sustainable organisation to deliver outcomes for the community through leadership, collaboration and innovation. We have exciting, rewarding career opportunities and flexible working arrangements and work/life balance in a relaxed coastal lifestyle.

• Permanent full-time opportunity, 35 hours per week with access to flexi-time 
• Standard hours are 7 hours per day, Monday to Friday 8.30am to 4.30pm (with a one hour break)
• Commencing salary range from $60,556 - $63,002 gross per annum plus 11.5% superannuation 
• Casual positions also available, commencing salary of $41.59 per hour (includes casual loading) plus 11.5% superannuation  
• Great organisational culture with a strong, values led and progressive team 
• Access to local government benefits such as; LSL after five years, three weeks sick leave per annum, Fitness Passport and more.

Please Note: An eligibility list will be created from this recruitment process.

For further information about the position, click here for the position description.

Contact: Sonia Aquilina, Customer Service Team Leader on 4221 6111.

Closing date: Wednesday, 6 November 2024 at 11.30pm.

Apply now...

Complete the application below by answering the questions, describing how your skills and experience are relevant to the position.  

Your Resume and qualifications can be attached on the NEXT page.

Once you start your online application, you cannot save and return to this later. You may wish to prepare your responses in a word document and then COPY and PASTE into the fields below. 

When you have submitted your application, an email confirmation will be sent to your nominated email address. Please ensure you have the correct email address and check your inbox (including your "junk" inbox). 

For further information about the selection process including tips on how to address the selection criteria, please view our Guide To Applying.

Our core values of Collaboration, Accountability, Integrity, Respect and Sustainability represent who we are and what we expect of one another.

To work for us, you must be committed to role modelling our core values.

Shellharbour City Council is an equal opportunity employer.