Dungog Shire Council
Customer Service Officer

Posted: 21 Nov
Closes: 17 Feb
DUNGOG, Non AU State

Description

About us

Dungog Shire Council supports a growing rural community of almost 10,000 residents in the vibrant and picturesque Hunter region of NSW. We are committed to ensuring the ongoing and consistent delivery of local services that are valued by our community and will be for generations to come.

It is anticipated that our population will grow by 1.9% per annum over the next 20 years as per the Hunter Regional Plan, higher than the state growth average. With an additional 2,400 dwellings to be provided over the term of the Hunter Regional Plan, Dungog will be the second fastest growing LGA in the Hunter Region.

Dungog is ideally located just over an hour north of Newcastle and within close proximity to a range of other regional hubs in the Hunter Valley, such as Maitland and Raymond Terrace. We have an enviable lifestyle with easy access to World Heritage listed sites, such as Barrington Tops National Park.

Your next opportunity

As our new part-time Customer Service Officer, you will work in our administration building reception with our friendly Customer Service Team. Reporting to the Customer Service Coordinator, you will often be the first point of contact for the community and Council’s internal and external stakeholders.

You will have excellent communication skills and be comfortable providing efficient and effective customer service through face-to-face interactions, phone, mail, facsimile, and email. You will be responsible for administrative support to Council’s directorates and generate documentation, certificates and licences as part of this role.

Essential selection criteria include (full criteria in the Position Description below):

  • Certificate III in Business/Office Administration or demonstrated relevant experience
  • Excellent oral, written and interpersonal communication skills
  • Proven experience in the delivery of effective high level customer service
  • Highly motivated and ability to work unsupervised
  • Competency in assessing situations, and determining processes and solutions to problems
  • Willingness to undertake a mutually agreed, on and off the job, structured training program
  • Demonstrated competency in operating office equipment and utilising proprietary software systems
  • Demonstrated ability to prioritise workloads and meet deadlines
  • Demonstrated ability to work in a flexible team environment
  • Demonstrated ability to consistently handle a variety of requests and multiple activities
  • Ability and willingness to contribute to, maintain and improve team performance
  • Class C Driver Licence

Be rewarded

This position is evaluated at Grade 1-4 of Council's Salary System. The salary offered is in the range of $50,970 to $67,582 per annum plus 11.5% Superannuation, dependent upon competency level and in accordance with Council’s Salary Policy.

This position is offered on a permanent, part-time basis working 22 hours per week.

Other Council benefits:

  • Extra leave between the Christmas and New Year period (additional to annual leave)
  • 3 weeks annual sick leave
  • Access to Long Service Leave after 5 years rather than 10
  • Access to the Employee Assistance Program (EAP)
  • Ongoing opportunities for professional development: We have annual assessments for all Council employees to put plans in place for training and career progression so that you can broaden your horizons during your time with us

How to apply

Thank you for your interest in working with Dungog Shire Council.

You can apply now using our simple online application form. You are able to start an application and complete it at a time that suits you by selecting the Save For Later button.

To submit your application, please follow the below steps:

  1. Fill out the required personal details and online questions below
  2. Attach the requested documents (e.g. resume, cover letter, qualifications, licences)
  3. Review your application and select Confirm

What happens next?

You will receive an automated acknowledgement email once you have submitted your application. We will be in touch once we have reviewed your application. Please note that Council reserves the right to review applications before the close date, so we recommend you apply as soon as possible if you are interested in this position.

Please be aware that Council is required to complete pre-employment checks on recommended candidates prior to an offer of employment. These include: reference checks, a pre-employment medical assessment, a criminal history check and/or a psychometric assessment.

For further information, please contact: Chris Hart, Customer Service Coordinator on (02) 4995 7777

Application close: Monday 17 February 2025 AEST 11:59 PM

Click here to view the Position Description