Sutherland Shire Council

Customer Service Officer

Customer Service Officer

• Be the first point of contact, creating exceptional experiences for our valued patrons.
• Join a passionate team dedicated to promoting health, fitness, and recreation within the community.
• Utilise your administrative skills to support a vibrant leisure environment.
• Be part of an organisation that values collaboration, respect, and continuous improvement.

About Sutherland Shire Leisure Centres

At Sutherland Shire Leisure Centres, we believe in enriching lives through health, fitness, and recreation programs. Our commitment to promoting lifelong active living makes us an integral part of the community. We’re looking for an enthusiastic Administration and Customer Service Officer to help us deliver outstanding experiences to our visitors.

As part of our team, you will play a crucial role in providing excellent customer service, processing transactions efficiently, and ensuring that our facilities are welcoming and well-organised. Your contributions will help create a positive atmosphere where everyone feels valued and supported.

Your Role and Responsibilities

In this pivotal position, you will be responsible for delivering exceptional customer service, processing payments, and performing administrative tasks to support the Customer Service team.

• Provide a warm welcome and excellent first impressions to all visitors.
• Process transactions promptly using our Leisure Centres operating system.
• Maintain a clean and organised front reception area to enhance the customer experience.
• Assist with customer inquiries and effectively manage complaints to ensure complete satisfaction.

Who We’re Looking For

We are looking for a proactive and friendly individual who thrives in a bustling customer service environment and possesses a passion for helping others.

• Proven experience in a busy customer service or reception role.
• Strong problem-solving skills and experience with POS systems.
• Excellent verbal and written communication abilities.
• A well-organised approach to time management and multitasking.

If you have a positive attitude and a desire to learn and grow within a supportive team, we want to hear from you!

Why Join Us?

At Sutherland Shire Leisure Centres, we offer a vibrant workplace that values collaboration, achievement, respect, and evolution. Our team is dedicated to making a positive impact in the community, and we’re committed to your personal and professional growth.

Take the next step in your career and be part of a team that celebrates new ideas and solutions!

If you’re ready to embark on an exciting journey with us, please submit your application today! Let’s work together to create memorable experiences for our community.

Join our Team and Grow with Us!

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!

• Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
• Get your application in by 11.59pm: Wednesday 29th January 2025.
• Interview date: Interviews will be facilitated within two weeks of advert closing.
• Package: $56,839 - $60,123 full time equivalent gross p.a. plus 11.5% superannuation (paid pro rata to hours worked) .
• Hours of work: Permanent Part-Time 20 hours per week. Applicants must be willing to work hours across a 7 day a week spread, across all 3 Leisure Centres, operating from 5am – 9pm (Monday-Sunday).  
• To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks (including Covid-19 Vaccination), and may also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Reach out to Madeline Boughtwood, Team Leader Customer Experience, mboughtwood@ssc.nsw.gov.au for any job specific enquiries.

Lucille Kilshaw, Talent Acquisition Business Partner, lkilshaw@ssc.nsw.gov.au can assist with any recruitment related enquiries.

Click on the link to check out the Position Description