Customer Service Officer

• Part Time, Permanent - Up to 3 days per week! (with flexibility to work additional days if required)
• Up to 3% additional Super Co-contribution!
• One of the fastest growing Local Governments in Western Australia! Great Career Opportunities!
• Paid Parental Leave!

Avoid the city chaos and embrace the family friendly, country town atmosphere of Mundijong! Use your proven background in customer service to help shape our rapidly growing Shire.

Join us at "The Shire"

Here at "The Shire" we live and breathe our values of Accountability, Collaboration and Trust to proactively support our fellow employees and our local community. We encourage and embrace positive change and are looking for like-minded individuals to join our fun and dynamic team! We are seeking an experienced and professional Customer Service Officer with a passion for enhancing our customer experience.

In this role you will have the following accountabilities:

• Maximise first time resolutions for customers by providing accurate information in response to enquiries or referring enquiries to appropriate officers where required.
• Receive customers and visitors to the Shire in a prompt and courteous manner.
• Answer all incoming telephone calls promptly, courteously, efficiently and in a manner that enhances the Shire's image, including during high volume or demanding situations.
• Maintain a general awareness of the Shire's operations, in order to provide first time resolutions and enable provision of accurate information to residents and service providers.

  Our preferred candidates will be able to demonstrate the following experience and skillset:

  • Sound knowledge of cash receipting, including handling cash, cheques, credit cards and operating eftpos.
  • Proven customer service experience with an ability to deal with difficult customers in a frontline customer service role.
  • Well-developed computer skills including Microsoft Outlook
  • Ability to use multiple data system, including a contact centre platform
  • Excellent written and verbal communications skills.
  • Sound interpersonal skills with the ability to work co-operatively with others at all levels.
  • Problem solving and investigative skills with ability to interpret policies, processes and knowledge base.

  The Important Stuff!

  An attractive salary is on offer of up to $66,112 (pro rata) is on offer dependent on experience. Not only will you have the opportunity to swap the city chaos for our fabulous natural environment and quiet, rural outlook, but here are also some other great benefits:

  • Free local gym membership and wellness programs.
  • Free counselling, health assessments and health insurance discounts, annual flu vaccination and skin cancer screening.
  • Two additional Local Government days off per year.
  • The option of Purchased Leave.
  • Professional development opportunities - study leave and study assistance.
  • Free Onsite Parking.

  About the Shire!

  Located in Mundijong just 45 minutes from the Perth CBD on the picturesque backdrop of the Darling Scarp, our Shire is one of the fastest growing Local Governments in Australia. What that means is that we are transforming the way our community works, lives and plays. It's an exciting time at "The Shire" and you could be a part of it!

  Our community come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, because it's the right thing to do and because it makes our organisation stronger.

  Where do I apply?

  Submit your resume and a cover letter addressing the above criteria online by midday Friday 1st November 2024. We are reviewing applications as they come in and the position may close earlier than expected. We recommend you apply as soon as possible.