WA Local Government Association

Customer Service Officer

Customer Service Officer

Full-Time, 12-month Fixed Term Contract

Total Package $73,776.89 per annum (inclusive of superannuation)

• Opportunity to gain experience in the Not-For-Profit, Local Government space
• Friendly, inclusive, and supportive office environment
• Make reception your own

 Are you ready to bring your client-facing skills to a key role? WALGA is seeking a proactive Customer Service Officer with experience in a corporate receptionist role to join our vibrant Association and Corporate Governance Team. This team is responsible for managing internal governance processes, facilities, and vehicle services, while delivering top-notch customer service to our Members and the public.

What are we offering?

• Learning Opportunities: Gain insights from senior staff and enhance your building and facilities management skills.
• Impactful Work: Provide high-quality administrative support across the business.
• Autonomy: Take ownership of the reception area and drive process and workflow improvements.
• Positive Influence: Elevate the Association's profile through outstanding customer service, both in-person and over the phone.

Let’s talk about you

•  Early Starter: Able to start the day at 8:15am.
• Excellent Communicator: Possesses patience, clarity, and empathy in personal, written, and telephone interactions.
• Customer Service Champion: Committed to delivering quality service and adept at relating to people from diverse backgrounds.
• Team Player: Capable of building and maintaining positive working relationships across the organisation.
• Organised: Strong time management skills to prioritise tasks and meet deadlines.
• Administrative Proficiency: Demonstrated experience in administrative tasks, ensuring smooth and efficient operations.
• Tech-Savvy: Adept at using Mircrosift 365 appliations.

Why you’ll love working here

At the heart of our organisation is our people. Most of our employees work at head office, based in West Leederville and we also have some regional employees.

We pride ourselves on offering a safe and inclusive culture with fantastic workplace benefits and entitlements, including setting budget aside for professional development. What we are most proud of is getting the chance to work on niche and interesting projects, with some incredibly talented people, on issues that matter.

WALGA's HQ in West Leederville is centrally located within easy reach of public transport, bike paths and paid parking options. We also provide excellent end of trip facilities for those arriving by alternate methods of transport. Our Thrive wellbeing program means you’ll get to enjoy regular activities and initiatives (in fact we could be at a healthy mind seminar or a enjoying a fitness initiative whilst you’re reading this.)

We also have an active social club to cater for all interests, and if that doesn’t give you enough of a feel for our vibe, we can offer you book club, trivia nights and a pet wall where we proudly show off our fur babies. We are also committed to being a menopause friendly employer.

So, when we say we look after our people and each other, we mean it.

Who are we?

The Western Australian Local Government Association (WALGA) is an independent, member-based, not-for-profit organisation representing and supporting the WA Local Government sector.

Our membership includes all 139 Local Governments in the State. WALGA uses its influence, support, and expertise to deliver better outcomes for WA Local Governments and their communities. We do this through effective advocacy to all levels of Government on behalf of our members, and by the provision of expert advice, services, and support to Local Governments.

WALGA’s vision is for agile and inclusive Local Governments enhancing community wellbeing and enabling economic prosperity.

To find out more about us, please visit www.walga.asn.au

Apply now

If this sounds like the role you have been looking for, we would love to hear from you.

WALGA encourages people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

To view the position description please visit our careers page.

If you have questions that can’t be found in this ad or the position description, please contact careers@walga.asn.au. No applications will be accepted via email.

Applications will close 12:00pm Friday, 22 November 2024

We may commence interviews upon receipt and reserve the right to close the position early.

This role is being sourced directly by WALGA. We respectfully request no agencies approach