City of Kwinana

Customer Service Officer (Casual)

$41.79 per hour (Inclusive of casual loading)

This position is classified as a PACS Band 3 under the City of Kwinana’s structured remuneration system.

The Kwinana Recquatic has an exciting opportunity for an enthusiastic and experienced Customer Service Officer to join the City of Kwinana. Reporting to the Customer Experience Team Leader, you will be responsible for providing high-level customer service to both internal and external customers; being the first point of contact for the Recquatic Centre on all forms of communication and will also be responsible for providing administrative support and undertaking tasks such as data entry and clerical duties. Candidates will work a set weekly roster (Monday, Tuesday, Wednesday, Thursday plus one Saturday and one Sunday per month) and must have after-hours availability.

At Kwinana Recquatic our mission is to inspire a physically and mentally healthy Kwinana. We achieve this through our four pillars of team culture, which are:

• Community First
• Courage to Act
• Make it Fun
• Trust and be Trusted

To be successful in this role you will need:

• Experience in a similar role.
• Demonstrated ability to problem solve and take a lead role in day-to-day Centre operations.
• Attention to detail and ability to collect data accurately.
• Ability to provide the highest quality of customer service with effective questioning and probing techniques.
• Well-developed organisational skills and initiative to prioritise workload and deliver timely services.
• Ability to identify and implement process improvements for a better customer experience.
• Demonstrated knowledge of member engagement strategies and sales techniques.
• Certificate in Customer Service or Business Administration desirable.
• Provide First Aid Certificate and Police Clearance.

To be considered for this position, applicants must address the above criteria in no more than two (2) pages.

For more information relating to the position (not application packs) call Simon McLeish, Customer Experience Team Leader on 9236 4718.

Applications close 5.00 PM Monday 3 February 2025

Apply online: www.kwinana.wa.gov.au

The City of Kwinana reserves the right to commence recruitment prior to the closing date, and will not accept or consider late applications

The City of Kwinana promotes and values diversity to create a unique work force. Applicants from diverse backgrounds, such as Aboriginal people, people living with disability or people from different cultural backgrounds are encouraged to apply. The City also strives to be a customer centric organisation, with the customer at the centre of everything we do. As such, all employees play an important role in helping us to achieve this by ensuring they provide best-practice customer service. The City has the goal of zero harm for its employees, this includes providing a smoke-free environment and minimising exposure to the elements. Conditions of employment are in accordance with the City’s current Enterprise Agreement. For further information, please contact our Recruitment team on 9236 4618 or 9236 4628.

Please note: As part of the City’s recruitment process, the selected applicant will be required to undergo a pre-employment medical which includes a Drug and Alcohol screen test.