Sutherland Shire Council

Customer Service Officer – Contact Centre

Join our Customer Service Team!

• Be the first point of contact for our valued customers, ensuring a positive experience.
• Engage in a dynamic work environment that fosters collaboration and continuous improvement.
• Contribute towards the omni-channel experience, delivering customer service from all touch points of Council’s Contact Centre.
• Utilise your strong analytical and problem-solving skills to resolve customer inquiries efficiently.

About Us

Sutherland Shire Council is committed to providing quality services to our community while ensuring transparency and ethical governance. We believe in fostering a collaborative work environment that encourages growth, innovation, and inclusivity.

About the Role

You will play a crucial role in delivering outstanding customer service from the initial point of inquiry through to resolution. You will be responsible for fostering good relationships with our customers and ensuring their satisfaction with our services.

This position requires a proactive approach to customer interactions, handling inquiries across all contact points, including phone, face-to-face, and digital channels. You will contribute to the efficient operation of the Contact Centre and assist in process improvements to enhance the overall customer experience.

Who We're Looking For

You will have a strong background in customer service, demonstrating a passion for providing excellent experiences. You will be adaptable, collaborative, and skilled in problem-solving.

• Proven experience in high-volume customer service roles, including call centres and face-to-face interactions.
• Strong analytical skills and the ability to resolve complaints effectively.
• Excellent communication skills with the ability to convey information clearly and concisely.

If you are dedicated to delivering exceptional customer service and thrive in a fast-paced environment, we encourage you to apply!

 Join our Team and Grow with Us!

If you are ready to take on a challenging and rewarding role that makes a real difference in the community, apply now to join our team at Sutherland Shire Council!

• Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
• Get your application in by 11.59pm: Sunday 23rd March.
• Interview date: Interviews will be facilitated within 2 weeks of the closing date.
• Package: From $76,424 to $85,595 gross p.a. plus 11.5% superannuation.
• Hours of work: Temporary Full-Time 35 hours per week with option of 19 day month with flex-time arrangement. Opportunity expected to be available for up to 6 months. Applicants looking for Part Time hours (Min 21 hours/3 days/Mon & Fri required) will also be considered. 
• To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.
• Previous applicants need not apply.

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks (including Covid-19 Vaccination), and may also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Click on the link to check out the Position Description 

Reach out to Lauren McDonald lmcdonald@ssc.nsw.gov.au - Team Leader Customer Service Operations for any job specific enquiries.
Alison Wady awady@ssc.nsw.gov.au - Talent Acquisition Business Partner, can assist with any recruitment related enquiries.