Blue Mountains City Council

CUSTOMER SERVICE OFFICER – SERVICE NSW / FRONT COUNTER / CALL CENTRE ; 1 Year Term Contract

The position can be required to work at Katoomba and /or Springwood offices.  Depending on need, positions shift quickly between front and back of house services.  Services include but not limited to:

• provision of Service NSW services including agency functions
• provision of first point of customer contact services (telephone and in-person)
• Approved current Individual User Identification Number issued by Service NSW to access DRIVES database .
• Demonstrated high level skills and knowledge in customer service, excellent communication skills, resolve conflict & relate well to a diverse range of customers.
• Full-time 12 month Maternity Position.

Remuneration: base salary commencing at $68,704 gross per annum

+ 11.5% superannuation

+ performance payment 1% - 3.5% annual salary (if eligible)

+ annual award increase

For further information contact: Coral De Losa, 4780 5025.

Closing date: 27 April 2025.