Central Coast Council

Customer Service Officers

Is customer service your passion? Do you thrive in a call centre environment? We are currently seeking new Customer Service Officers to be the first point of call for all Council enquiries, and this might be your chance to rewrite the future with us.

• Work in a dynamic and customer focused team
• Multiple roles available to cater to your needs!
• Call centre-based role with the opportunity for front facing once training is completed
• Engage with a diverse range of stakeholders to ensure positive customer experiences and outcomes

About the role

The Customer Service Officer plays a crucial role in delivering effective customer service within a call centre environment, at service counters, and through digital platforms. This position is focused on ensuring timely and effective support relating to a wide range of Central Coast Council services.

In this role, you will be the first point of contact for both external and internal customers, demonstrating discretion and judgement while processing inquiries and providing information. This position also involves fostering a positive customer experience and advocating for the best possible outcomes for our community. You will start your Council journey learning each call queue in our call centre, answering enquiries for members of the community. Once you have progressed through the training, you may be given opportunities for front facing customer service and hybrid working arrangements. 

This position is required to provide quality customer service and create value for the community.

To be successful in this role, you will have:

• A certificate III qualification in Customer Contact or related field OR demonstrated solid contemporary experience in a similar role, combined with ongoing professional.
• Demonstrated experience in, and commitment to, working in a dynamic and faced paced customer service environment, including face to face, call centre and electronic communication. 
• Experience in communicating effectively through a variety of channels (both verbally and in writing) and the ability to empathise with customers and staff at all levels. 

Our position description provides more information for you to learn more about this role.

Other important information

• The commencing salary for this position is $37.74 per hour. Central Coast Council also provides progression opportunities for employees to progress up to the maximum salary of $45.37 per hour on completion of assessment of skills and performance 11.5% superannuation.
• We have multiple positions available with varying hours to cater to your needs. 
• This role is located at the Wyong Administration Building

Council may create an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent or temporary vacancies.

Extra benefits 

At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check-ups. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.

Other extras include:

• Long service leave after 5 years of continuous service
• Free flu vaccination program
• Time provided for you to do annual skin cancer screening, Breast screen and blood donations
• Access to professional development with career development and learning programs through various platforms
• We reward and recognise our staff with our Cheers program
• Novated leasing partnerships. 

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

Central Coast Council is ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. The Central Coast is one of the fastest growing regions in NSW, the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia. 

How to apply

We have put together some additional resources to help you apply for a role at Central Coast Council.

To lodge your application, please follow these steps:

1. Answer the on-line questions shown below.
2. Attach your resume 
3. Attach your qualifications and licences.

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

If you require assistance to lodge your application please contact our Talent Acquisition team by emailing recruit@centralcoast.nsw.gov.au to discuss what reasonable adjustments you may need. If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Applicants who are selected for interview will be contacted by phone or e-mail. For further instructions please click here. 

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application.  

If you don't have access to a computer or electronic device, you can lodge your application at any of Council's Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the enquiry counter.

We will not accept unsolicited resumes or applications being presented by recruitment agencies.