Maitland City Council

Customer Service & Resource Recovery Operator

Customer Service & Resource Recovery Operator

About Us

Maitland City Council is a diverse and dynamic organisation in a rapidly growing LGA. We are going through an exciting period of change, with a focus on providing progressive services through exceptional customer experience. We are seeking a Customer Service & Resource Recovery operator to provide customer service to our community, based at the Maitland Resource Recovery Facility.

About the Role

Located at the Maitland Resource Recovery Facility, as a Customer Service & Resource Recovery Operator you will be responsible for front line customer engagement and support to the Maitland community and visitors who are utilising the facility.

The role is responsible for operation of the weighbridge and associated tasks involved with this work area, supervising activities in the recycling area including the Community Recycling Centre and providing advice on the correct disposal of waste items to increase resource recovery within the facility and reduce waste to landfill. There will also be occasions where the role will be responsible for traffic management within the facility.

Along with monitoring levels of recyclables, you will conduct accurate and timely reporting to the Site Supervisor to meet compliance requirements.

About You

To be successful in this role, you will have demonstrated experience and knowledge with recycling and resource recovery operations. You will be committed to providing a high level of service to customers and your ability to work as part of a team, coupled with your demonstrated understanding of WH&S in the context of the waste management industry will help you succeed in this role.

A current C class driver's licence essential.

The following licences/tickets are not essential but would be highly regarded:

· Certificate III in Waste Management

· Traffic Controller ticket

· Forklift Ticket

· WHS General Construction Induction (White Card)

Benefits

This is a full-time, permanent position with a base salary of $61,288 to $68,029 per year ($31.01 - $34.42 per hour) based on demonstrated experience + allowances + penalty rates + 11.5% super.

Working hours for the position are 38 hours per week spread across a 7-day roster between 7:30am to 4:00pm working one in two weekends. Weekend penalty rates include time and a half on Saturdays and double time on Sundays resulting in additional salary between approximately $9,191 and $10,204 per year.

Council also offers a range of other benefits for its employees including:

· Ongoing training and development

· Access to our Healthy Employee Program (HEP): including reduced gym memberships and subsidies for programs that improve health and wellbeing

· Generous leave entitlements such as Long Service Leave after five years & Paid Parental Leave.

Questions?

If after reading the role charter you have any questions, contact Leigh Weldon on 0472 904 859.

To Apply
To apply for this opportunity, please click 'Apply Now' and submit your resume and cover letter.

Applications close: Wednesday 5 March 2025

What happens next?

Once applications close, we will review all candidates' details against the role requirements and will be back in touch with you to advise the status of your application.

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, psychometric testing or a criminal history check. For more information about the recruitment process, visit the "Jobs at Council" page on our website

Diversity, Equity, and Inclusion

Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.

If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation (Recruitment@maitland.nsw.gov.au)

Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.