Warrumbungle Shire Council

Customer Service / Systems Support Officer

Department: Corporate Services

Reports to: Manager Corporate Services

Salary Range: $1,115 - $1,319 per 35 hour week + superannuation

Are you passionate about delivering outstanding customer service while also being IT savvy?

Do you have a knack for supporting systems and ensuring smooth operations in a dynamic environment?

Do you thrive on helping others, solving problems, and improving processes?

As the Customer Service and Systems Support Officer, you will play a vital role in providing top-notch customer service to our residents, businesses, and internal stakeholders, handling a wide range of enquiries via phone, email, and in person. Whether it’s assisting with council services, processing payments, or addressing customer concerns, you will be part of the amazing team providing the first point of contact, offering efficient and accurate responses with professionalism and courtesy.

This role is also a key support to the wider business, providing technical support to internal systems, ensuring smooth digital operations, troubleshooting issues, and supporting staff in using council systems. You’ll maintain and update critical records, ensuring compliance with the State Records Act 2000 while contributing to the ongoing development of our records management system.

To succeed in this role, you will need a blend of strong customer service skills and technical expertise. You should be proficient in IT systems, enjoy supporting staff with their digital tools, and be highly organised in managing records. Additionally, your strong communication and problem-solving skills will help you engage effectively with customers and colleagues alike.

Please click here to view the position description.

This position is located in the beautiful town of Coonabarabran, known as the Astronomy Capital of Australia, which is midway between Melbourne and Brisbane and is known for its beautiful landscape and stunning night skies. The town has medical services, excellent schools, a variety of sporting and social clubs and a thriving tourism Industry. With the nearby Warrumbungle National Park, which is also Australia’s first Dark Sky Park, there is plenty to do and explore whether you’re looking for adventure or relaxation.

Selection criteria include:

• Demonstrated experience in customer service, administration, or a related field.
• Strong verbal and written communication skills with the ability to engage effectively with diverse stakeholders.
• Proficiency in using computer systems, including Microsoft Office and customer management software.
• Strong problem-solving skills and the ability to think critically under pressure.
• High attention to detail and strong organisational skills.
• Ability to work both independently and as part of a team.
• Commitment to upholding confidentiality and ethical standards.
• Willingness to undertake ongoing training and professional development
• Class C driver’s licence.

It is a plus if you have experience in local government or public sector customer service roles, familiarity with council-specific software (e.g. Pathway, TechOne, or Authority) and basic knowledge of IT troubleshooting and systems support.

Benefits of working for Council

Council is committed to creating a positive working environment and offer a range of benefits for staff, including

• Great leave opportunities 
  • Long service leave after 5 years
  • 1 RDO every 4 weeks 
  • Paid parental and concurrent parental leave
  • Carer’s leave
  • 3 weeks sick leave per year including up to 2 days health and wellbeing leave each year
  • Purchase additional leave or cash out leave
  • Deferred leave scheme – eg work three years at 75% of your pay and have the following year off at 75% of your pay! 
• Support for training and professional development
  • Formal training opportunities
  • Access to thousands of free online training courses
• Weekly pay cycle
• Mobile phone allowance available if you bring your own device
• Salary Packaging options to maximise your take-home pay
• Hybrid work and flexible hours by agreement and subject to role requirements
• Wellness – we want you to be at your best self, so you and your immediate family members have access to our employee assistance program with TELUS Health One
• Free annual flu vaccinations and bi-annual skin cancer checks available
• Generous uniform allowance

About Warrumbungle Shire Council

Warrumbungle Shire is strategically positioned on the Newell Highway, a short drive from Tamworth, Mudgee and Dubbo, and just over 3 hours from Newcastle, making Warrumbungle Shire a great place to live and work. Covering an area of more than 12,000km², and with a population of nearly 10,000, Warrumbungle Shire Council is one of the larger Local Government Areas in Central West NSW, home to the townships of Coonabarabran, Coolah, Dunedoo, Binnaway, Baradine and Mendooran. 

With a rich history and stunning landscapes including spectacular mountain ranges, waterfalls, ancient sandstone caves, gorges, and beautiful plains, our scenic location amongst friendly country communities provides an ideal setting for those looking to balance a country lifestyle and career.

At Warrumbungle Shire Council we offer a broad variety of jobs with a range of benefits and career development opportunities within Local Government. The guiding principles of honesty, integrity, fairness and compassion form the spirit of the team along with respect, transparency, passion, trust and opportunity is how Warrumbungle Shire Council strengthens its working environment to deliver on the aspirations of our community. Council is proud to be an equal opportunity and child safe employer with a commitment to our staff and our vision is Excellence in Local Government. 

How to apply

Please provide sufficient detail in your answers to the questions as this information is used to assess your suitability for interview.

1. Scroll down and complete the fields below. Note: Fields marked with a red asterisk* are mandatory.
2. Click ‘Next’
3. Attach your resume, covering letter and copies of your qualifications
4. Click ‘Next’
5. Review your application and click ‘Confirm’ to submit your completed application

You will receive an email acknowledgement to confirm receipt of your application. You will receive email notifications regarding the status of your application. It is important that you regularly check your email to ensure you do not miss any notifications from Council. It is also recommended that you check your spam or junk folder and consider adding careers@warrumbungle.nsw.gov.au to your email address book to ensure you do not miss any correspondence in regard to your application.

Applications close at 11.00 pm Sunday 23 February 2025.

For enquiries, please contact Human Resources on 6849 2000.

Applicants should note that Criminal History Checks, as well as alcohol and drug testing, are conditions of employment.