Bega Valley Shire Council

Customer Service Team Leader

A career with Bega Valley Shire Council offers the opportunity to engage in meaningful and diverse work that supports the vibrant communities of the south-east corner of NSW. Nestled between rolling hills and some of the state’s most stunning beaches, this region is home to a variety of people who enjoy both rural and coastal living.

As an AR Bluett Award winning Council, we are proud of our dedicated and talented team, whose efforts make our success possible.

With a workforce of over 350, we provide essential services to our communities, including libraries, customer service, finance, children’s services, engineering, project management, road maintenance, water management, environment, parks, gardens, and town centres.

We offer a range of employment benefits to support our staff, which may include:

• Rostered days off
• Flexible work arrangements
• Salary packaging

The Opportunity

We have an opportunity for an organised and motivated individual to lead the provision of customer services provided through BVSC’s Call Centre and frontline service area. 

As Customer Service Team Leader, you will supervise the day-to-day activities, delivery and performance of the Customer Service team. You will review and recommend improvements in the provision of customer service across the organisation as well as coordinate and manage front counter operations. 

To view the Position Description, please click here.

About You

We are seeking an individual who holds a Certificate IV in a discipline related to the position and has a current NSW Class C Drivers License.

You will have the following skills and experience;

• Demonstrated experience in Customer Service delivery.
• Experience in leading small teams.
• Demonstrated high-level written and oral communication skills with the ability to relate to stakeholders (staff and customers) at all levels.
• Three (3) years’ recent experience in the administration of a customer service or call centre area (indicative).

Benefits

This is a permanent full time position working 35 hours per week.

The total remuneration package for this position commences at $84,731.97 gross per annum, comprising of:

• $1461.40 per week base salary
• $168.06 per week superannuation (calculated at 11.5%)

Additional benefits for this position include:

• Rostered day off scheme (nine day fortnight)
• Annual Award salary increases and performance reviews
• Salary packaging program (SmartSalary) 
• Wellbeing Initiatives – Fitness Passport, Employee Assistance Program, Telus Health App, social club, health monitoring and annual flu vaccinations.

For further information on this position, please contact Judy Jordan | Finance Manager on 02 6499 2393. 

Applications close 11.59pm AEDT on 24 March 2025.

Applicants must have the right to work in Australia and address the advertised selection criteria demonstrating their suitability for the role.

This position requires applicants to be suitably immunised in line with recommendations from the Australian Immunisation Handbook, mandated Public Health Orders and/or Councils Immunisation Procedure.