Northern Beaches Council

Digital & Content Officer

Division: Community & Recreation

Business Unit: Customer Services

Title: Digital & Content Officer, Permanent - Full-time Role, 35 hours per week

Salary Range: $89907.72 to $104487.69 per annum + super (subject to skills and experience)

Who we are:

Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community. Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.
 

Northern Beaches Council is committed to safeguarding children and young people. Council acknowledges that protecting the safety of children and young people is a whole of community responsibility and is everyone’s business.

Working with us:

Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development.  In this role you’ll enjoy -
• Genuine work-life balance and flexible working arrangements. 
• Employee wellness program and a range of lifestyle benefits. 
• Values based culture and a teams-oriented working environment. 
• The chance to work on meaningful projects that benefit our community.

Our opportunity:

Are you a creative communicator and eager to make a difference? We are seeking a dynamic and experienced digital and content officer to join our team. This role is responsible for creating, managing and distributing content across multiple digital platforms and channels, providing accurate, clear and concise information to enhance the customer experience and support the customer service team. 

The key focus areas of this role include:
• Develop and deliver content for our online help portal, knowledge base, FAQs and other digital platforms, to improve customer satisfaction.
• Manage team communications and updates to our after-hours service, collaborating with the leadership team and internal stakeholders to gather and clarify information, to deliver timely and relevant updates.
• Monitor customer feedback and behaviour, providing regular qualitative analytical reporting detailing trends and improvement opportunities to support strategic decision-making.
• Identify and implement continuous improvement opportunities to support the ongoing digital transformation of council services, systems, and processes, to deliver community outcomes.
• Create and manage detailed project plans outlining tasks, timelines, and resources needed, to support the team in achieving team and organisational objectives.

About you:
What you will bring to our team:
• Relevant tertiary qualifications and/or demonstrated relevant experience in digital content creation and management across multiple platforms.
• Demonstrated experience in project management
• Excellent written and verbal communication skills with a focus on clarity and conciseness.
• A strong understanding of customer service principles and practices.
• A proactive attitude with the ability to adapt to shifting priorities.
 

Additional Information:

• Position Description
• Applications close on: 13/04/25
• Expected Interview Date:08/05/25
  Questions? Please call the Hiring Manager: Rochelle O’Hagan on 0466 935 188

Northern Beaches Council is a diverse and inclusive employer and encourages applications from differently abled candidates. Reasonable adjustments to the workplace may be made where these are required.

If you would like to contact us to discuss your specific circumstances, please contact the hiring manager for this role. If you do not feel comfortable to do so, please contact HR Services on (02) 8495 5070.