Georges River Council

Head of Operations – City Life

We are looking for an experienced and strategic Head of Operations, City Life to join our Community and Culture Directorate.

About the Opportunity

The Head of Operations, City Life plays a pivotal leadership role in the delivery of exceptional, compliant and community-focused services across our Customer Experience, Events, and Programming & Operations teams. This position is responsible for driving strategic planning and operational excellence, ensuring services align with community needs and Council priorities.

The role leads the development and implementation of strategic and operational plans, conducting business analysis to inform service improvements and support decision-making. It also involves managing complex projects and ensuring compliance with relevant legislation, policies, and governance frameworks.

The successful candidate will monitor budgets, lead performance reporting, and identify opportunities for innovation and continuous improvement. They will provide guidance to People Leaders and support staff development while fostering a collaborative and high-performing team culture.

Additionally, the role acts as a strategic advisor and trusted deputy to the Manager City Life, contributing to policy development and overseeing key projects and stakeholder relationships.

What We Offer

• Permanent, Full-Time – 70 hours per fortnight
• Salary from $123,891.39 – $143,546.89 per annum plus 11.5% superannuation (dependent on skills and experience)
• 9-day fortnight, subject to operational requirements
• We promote work-life balance and offer flexible working arrangements 
• Additional Health and Wellbeing paid leave
• Additional three grant days of paid leave over Christmas
• Fitness Passport Program offering discounted membership for you and your family to selected facilities
• Employee Assistance Program
• Salary Packaging Options
• Sponsored Study Program
• Parental Leave and Support
• Employee Rewards Program
• Ongoing Education and Resources

What We're Looking For

• Tertiary qualification in Business Administration, Project Management or related field
• Current NSW Driver’s Licence (Class C)
• Demonstrated high-level written, oral and interpersonal communication skills, including negotiation, consultation and report writing
• Demonstrated experience managing complex projects and competing priorities, with the ability to meet deadlines
• Strong financial acumen with experience managing operational budgets, cost control and reporting
• Proven ability to conduct business analysis, interpret data, and inform strategy
• Extensive experience using Microsoft Office Suite, content management systems and technology in a Customer Experience, Events or Operations setting
• Demonstrated experience managing internal and external stakeholder relationships at a senior level

Desirable

• Experience in Local Government or the public sector

If you're ready to step into a strategic leadership role that drives community-focused outcomes, we’d love to hear from you. Submit your application today and make a positive impact across the Georges River community.

Applicants are asked to ensure that they provide responses to the targeted questions—failure to do so may result in your application not being considered.

If you would like further information on this role, please view the position description or please contact Margaret Le, Manager City Life on 02 9330 6206.

Applications must be completed and submitted via our website. Closing Date: Thursday 17 April 2025 at 11:59pm AEST

Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.

Georges River Council aims to be a leading, people-focused organisation delivering outstanding results for our community and city. We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.

Georges River Council is committed to building a workplace culture that values diversity and inclusion.

We welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQ and those from culturally and linguistically diverse backgrounds.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position.