Tweed Shire Council

Insurance Claims Officer

We are seeking an Insurance Claims Officer to manage insurance claims made against and on behalf of Council. In this role you will determine claims under specified delegation and coordinate the annual renewal process. Additionally, you will provide essential administrative support to the Local Emergency Management Officer in their role as Chair of the Local Emergency Management Committee (LEMC) and building asset manager. If you have strong attention to detail, excellent coordination skills, and a passion for risk management, we’d love to hear from you!

About the role:

• Manage all aspects of insurance claims made against and on behalf of Council and process the annual insurance renewal returns.
• Manage document registration, creation, maintenance, and distribution within the Council’s records system.
• Investigate and analyse claim matters and present data for determination. 

What's on offer:

• a base salary ranging from $63,935 per hour/annum with competency-based increments up to $73,252 per hour/annum, plus 11.5% super
• 70-hour, 9-day fortnight
• training and development opportunities
• flexible work options for a healthy work/life balance
• generous employment conditions (we have too many to list - click here for more).

We are seeking:

• Certificate IV in General Insurance or demonstrated relevant experience in insurance claims management or similar. 
• Well-developed written and verbal communication skills.
• Capacity to manage workloads and competing priorities effectively.

About us:

• Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
• The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.  
• Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles.  We provide workplace adjustments for people with disability, and access to flexible work options. 
• Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government. 

Where it's located:

This position is based in Murwillumbah and can be directed to work from any Council work site.

Position closes: 

Monday 28 April 2025 at 9 am (NSW time).  Late applications will not be permitted.

Click here to view the Position Description 

TIPS for Addressing the Selection Criteria

Click here for more information on the Recruitment Process

Click here to view our Values

Pre-Employment Screening:

Tweed Shire Council conducts pre-employment assessments as part of its recruitment process. 

Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:

• Pre-employment medical – some roles require a functional (physical) assessment, and all positions are subject to drug and alcohol screening (a positive test result means the recruitment process ends and your application will not be considered).
• Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.  Click here for more information.

Reference Checks are undertaken by the panel. Your 2 referees should ideally be your current and most recent supervisors.  Your referees are not contacted unless you’ve been interviewed and are a preferred candidate.

How To Apply:

You must use your own email address, and not one used previously by another person that has applied for a position with council.

Once you start your online application, you cannot save and return to it later. 

1. Have your Resume document ready to go.
2. Fill out all questions below. Click 'Next'. 
3. You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
4. Review your application to confirm everything is correct. Click 'Confirm' to submit your application.

If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below:

1. Do you hold a Certificate IV in General Insurance or demonstrated relevant experience in insurance claims management or similar?
2. Highlight your strong written and verbal communication skills, with a focus on delivering excellent customer service.
3. Describe your analytical skills with the ability to manage workloads and prioritise tasks efficiently. 
4. Detail your problem-solving skills and capacity to work within a team environment. 
5. Demonstrate your ability to efficiently handle a range of complex administrative tasks.

SK97188A

OFFICE USE ONLY