Shoalhaven City Council
IT Service Desk Officer
Posted: 20 Mar
Closes: 03 Apr
Closes: 03 Apr
, New South Wales
Full-time
Description
- Salary: $66,494 - $74,738 p.a. plus 11.5% Super
- Flexible work arrangements including working from home and flexitime
- Permanent Position
About the role
This is a permanent, full-time, Monday to Friday 9.00am to 5.00pm position working 35 hours per week. Located at the Nowra Administration Building. Works as part of our friendly and supportive IT team to provide accurate and efficient IT support services to Council's staff.
This is a permanent, full-time, Monday to Friday 9.00am to 5.00pm position working 35 hours per week. Located at the Nowra Administration Building. Works as part of our friendly and supportive IT team to provide accurate and efficient IT support services to Council's staff.
Duties
Reporting directly to the IT Service Delivery Coordinator, the focus of this position is to:
Reporting directly to the IT Service Delivery Coordinator, the focus of this position is to:
- Provide 1st Level Technical Support to Council staff through face to face, email, telephone, and remote management.
- Deliver services in compliance with established Service Level Agreements (SLAs).
- Log all support incidents and service requests in the IT Service Desk and maintain accurate records of actions taken to resolve/complete in the Service Desk Database.
- Manage IT equipment loans in Service Desk loan register.
- Working within a collaborative Service Desk Team to provide proactive rather than reactive outcomes.
- Maintain user accounts (Active Directory and other Council systems)
- Provision and maintain staff door access and ID cards.
- Maintain IT assets within asset register/asset management systems
*Please see attached job description from a full list of duties performed in this role*
Skills & Experience
In order to be successful in the position, you will be/ possess:
In order to be successful in the position, you will be/ possess:
- Information Technology Certificate IV or equivalent relevant experience demonstrating knowledge of theory and processes.
- Current Class C Driver’s License
- Proof of Australian residency or citizenship, or authority to work in Australia (visa)
*Please see attached job description from a full list of skills and experiences required to perform this role*
About Shoalhaven City Council
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.
Benefits
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:
- Generous Leave Entitlements
- Long Service Leave After 5 Years
- 9 Day Fortnight for Outdoor Staff
- Flexitime for Indoor Staff
- Remote Working Arrangements
- Fitness Passport
- Novated Lease Arrangements
- Discounted Private Health Insurance
- Training and Development Programs
How to Apply
You will be required to submit an online application by attaching your resume (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.
You will be required to submit an online application by attaching your resume (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.
In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
For more information on the application process, please visit how to apply on Councils website.
- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Please list the relevant qualifications and experience you hold.
- Briefly describe the relevant technology and software you have experience using
- How do you effectively manage your time and ensure deadlines are met?
Contact: Mitchell Scott – IT Service Delivery Coordinator – 02 4429 3288
Applications Close: Wednesday 2 April 2025 (at Midnight)
Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds.
Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace.
When your application has been submitted completely, you will receive a confirmation email.
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