At the heart of community. At the start of the future.

That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new IT Technical Support Officer.

Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.65 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond. It doesn’t get much bigger than that.

Join us as an IT Technical Support Officer in the Information Services branch, and develop your skills and future career.

Find personal and professional growth

Looking for the next step in your career? As the IT Technical Support
Officer, you will be responsible for providing day-to-day 2nd and 3rd line
operational support services to users, including those within Information
Services. You are the escalation point for the IT Service Desk within the IT
Operations team, assisting with the resolution of more complex issues and
problems, as well as ensuring servers, software applications and associated
network equipment are operational and up to date. Your customer service skills
are an asset, ensuring all users are kept informed while work is being
performed. With a variety of work, no two days are the same in this challenging
and engaging role.

You'll find growth through:

• Investigating, diagnosing, and resolving operational related incident and
  service requests escalated by the IT Service Desk

• Liaising with hardware, software, and communications suppliers, ensuring
  operational incidents and problems are rectified as quickly as possible

• Identifying and monitoring trends and potential problem sources and taking relevant action

• Providing asset management services in regard to all ICT equipment

• Providing infrastructure and operations management services to the organisation across various systems and programs

• Provide application packaging services to the organisation via endpoint management software

• Providing project management services in respect to the infrastructure section of the branch

What you'll bring

To thrive in this role, you will need:

• Certificate IV in Computer or Information
  Technology and/or solid IT Industry experience
• Knowledge and experience in the management and
  support of server, cloud, network, storage and virtualisation infrastructure in
  a large organisation
• Demonstrated experience in analysing technical issues on complex ICT systems
• Demonstrated experience in the use, management and support of endpoint management solutions including application deployment and mobile device management
• Demonstrated commitment to continuous improvement and implementing changes to achieve efficiencies

We would also love you to have:

• Demonstrated
  understanding of the principles of IT Service Management (ITIL)

Ready for your opportunity?

Join us, and help strengthen our community and your career.

This position offers an attractive annual salary ranging from $78,184 to $90,862.

To find out more about this role, explore the Position Description and feel free to reach out to our IT Operations Coordinator on 02 6801 4319 to make an enquiry.

If this role sounds like you, we would love to hear from you, simply click Apply Now!

This position requires a pre-employment health assessment. Please refer to the Job Demands document for the physcial requirements of the position.

Applications close 9:00am, Friday 3 January 2025

Please Note: Notifications are primarily system
generated. Please ensure your email is correct before submitting an application
to avoid missing crucial updates and required information.

Why Dubbo Regional Council?

At Dubbo Regional Council, you’ll find a great combination. Here’s what you can expect in your career with us:

• Find purpose and impact

Everything you do at Dubbo Regional Council makes a difference for so many people, in so many ways. It’ll always be that way. But right here, right now, we’re at the heart of some big change - and this is your once-in-a-lifetime opportunity to help us shape the future for communities here and beyond.

• Find personal and professional growth

You’ll find so much variety here. We’re doing diverse, high-impact work at scale. For you, that means plenty of opportunity to develop your skills and future career.

• Find people you can count on and a lifestyle you love

Your career matters, but so does your life outside of work. You don’t have to sacrifice one for the other. Here, you’ll achieve and grow in a great place to live and work, with people who truly care.

You’ll also enjoy a range of other benefits:

• Find a better balance - enjoy a 35-hour work week with flexible options, plus generous leave allowances.
• Make your pay go further with a variety of salary-packaging options, including Rainbow Cottage Childcare, novated vehicle leasing, self-education expenses, disability/income protection insurance, and so much more.
• Be rewarded for your impact with our annual Staff Excellence Awards and find real connection with our supportive team environment and active social club.
• Prioritise your health and wellbeing with our Fitness Passport, comprehensive Wellbeing Program, annual flu vaccination, and Employee Assistance Program for you and your family.

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.