City of Kwinana

Kwinana Recquatic Customer Service Officer x2

Kwinana Recquatic Customer Service Officer x2

Permanent | Part-time | 48 hours p/fn

Premium Recquatic Membership | 12.5% Superannuation

This position is classified as a PACS Band 3 ($66,067 - $69,784 per annum, pro rata) under the City of Kwinana’s structured remuneration system.

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This position has a requirement to work both opening and closing shifts at the centre which includes 5am starts and 9.15pm closes. There is also a requirement to work both a Saturday and a Sunday each fortnight.

The City of Kwinana has a brilliant opportunity for an enthusiastic and experienced Customer Service Officer to join the award-winning team at Kwinana Recquatic, recognised as the National Employer of Choice by AUSactive for Leisure Facilities in Australia, and be part of an organisation committed to excellence in both its facilities and its people. Reporting to the Customer Experience Team Leader, you will be responsible for providing high-level customer service to both internal and external customers, responding to customer enquiries and complaints and processing memberships, bookings and enrolments.

Our mission is to inspire a physically and mentally healthy Kwinana. We achieve this through our four pillars of team culture, which are:

Community First

Providing an industry-leading service

Showcasing professionalism in everything we do

Delivering memorable experiences and peak moments

Courage to Act

Leading by example

Looking for the opportunity to help

Taking on challenging opportunities

Make it Fun

Sparking joy with fun and laughter

Celebrating achievements and milestones together

Encouraging out-of-the-box thinking and innovation

Trust and be Trusted

Assuming positive intent

Showing support and care for one another

Being outwardly supportive, and inwardly challenging

About you

• Experience in a similar role.
• Demonstrated ability to problem solve and take a lead role in day-to-day Centre operations.
• Attention to detail and ability to collect data accurately.
• Ability to provide the highest quality of customer service with effective questioning and probing techniques.
• Well-developed organisational skills and initiative to prioritise workload and deliver timely services.
• Ability to identify and implement process improvements for a better customer experience.
• Demonstrated knowledge of member engagement strategies and sales techniques.
• Certificate in Customer Service or Business Administration desirable.
• Provide First Aid Certificate and Police Clearance.

To be considered for this position, applicants must address the above criteria in no more than two (2) pages.

For more information relating to the position (not application packs) call Simon McLeish, Customer Experience Team Leader on 9236 4718.

Applications close 5.00 PM Tuesday 28 January 2025

Apply online: www.kwinana.wa.gov.au

The City of Kwinana reserves the right to commence recruitment prior to the closing date, and will not accept or consider late applications

The City of Kwinana promotes and values diversity to create a unique work force. Applicants from diverse backgrounds, such as Aboriginal people, people living with disability or people from different cultural backgrounds are encouraged to apply. The City also strives to be a customer centric organisation, with the customer at the centre of everything we do. As such, all employees play an important role in helping us to achieve this by ensuring they provide best-practice customer service. The City has the goal of zero harm for its employees, this includes providing a smoke-free environment and minimising exposure to the elements. Conditions of employment are in accordance with the City’s current Enterprise Agreement. For further information, please contact our Recruitment team on 9236 4618 or 9236 4628.

Please note: As part of the City’s recruitment process, the selected applicant will be required to undergo a pre-employment medical which includes a Drug and Alcohol screen test.