Tamworth Regional Council

Leader, Visitor Experience Centres

Leader, Visitor Experience Centres

Location:  Tamworth NSW

THE OPPORTUNITY

• Identify and develop tourism related collateral opportunities which will enhance visitation to the Tamworth Region.
• Oversee the operation and ongoing development of the regions visitor experience centres
• Put us on the map as a Destination of Choice

COULD THIS BE YOU?

Council are seeking an organised individual with strong leadership and communications skills to join our team. You will  maintain a high standard of customer service ensuring our visitors receive a positive efficient experience.

As a team supervisor, the role will coordinate and guide team activities, fostering collaboration and productivity as well as problem solving to drive success.

The Leader, Visitor Experience Centres is responsible for:

• Playing a leading role in delivering visitor experiences, tourism research, planning and project management
• Overseeing the operation and ongoing development of the Tamworth Visitor Information Centre, Nundle Visitor Outlet, Manilla Visitor Outlet, and associated operations to ensure the visitor experience makes the region a destination of choice for visitors across NSW and Australia.
• Identifying and developing tourism related collateral opportunities which will enhance visitation to the Tamworth Region
• Identify and develop a merchandise line for sale through the Tamworth Visitor Information Centre, Nundle Visitor Outlet, Manilla Visitor Outlet, and associated operations; to enhance the visitor experience and generate income.
• Provide support to the Coordinator, Visitor Economy in broader visitor economy development projects as identified by the Executive Manager, Creative Communities and Experiences

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED

• Diploma in Tourism, Business or similar or equivalent relevant experience
• Driver Licence
• Working With Children Check (WWCC) Clearance

INTERESTED? WE LOOK FORWARD TO MEETING YOU!

For a confidential discussion, please contact Linda Bridges, Coordinator Visitor Economy on 0427 687 697.

Salary range: Grade 14 - $1,568.10 - $1,696.90 per week plus 11.5% superannuation for a 35 hour work week. Salary may be negotiated based on skills, experience and your value to our organisation.

Flexible working arrangements will be considered by mutual agreement and according to operational requirements.

Shortlisted applicants will be required to undertake a Pre-employment Medical Screening including Alcohol & Other Drugs Testing.

Apply Now! Applications Close: 11.59pm Thursday, 20 February 2025.

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WHY IS IT ‘WORTH’ WORKING AT TAMWORTH REGIONAL COUNCIL?

For your LIFESTYLE: More time in your day with flexibility for your passions, family or play!

Flexible Work Arrangements: your work/life balance is important to us. Approved by mutual agreement according to operational requirements (examples include condensed hours, job share, 19 day months, 9 day fortnights, time in lieu as approved)

Attractive Leave Options

• Long service leave after five (5) years
• Nine weeks (full pay) paid parental leave, 18 weeks (half pay) paid parental leave
• Three weeks sick leave annually
• Health & Wellbeing leave, Carer’s leave, Domestic Violence leave
• Leave (1 day) for NAIDOC week celebrations for those who identify

For our COMMUNITY: Help create Tamworth tomorrow, leave your mark on our city.

At Council we have the honour of leaving a legacy on our community. We create and enhance world class facilities and events. We develop Tamworth’s economy through investment and infrastructure. We ensure our city is sustainable for future growth and success.

For your CAREER: Boost your career, the sky is the limit.

Council is a giant pathway for forging your career and we prioritise growing our own talent, through training and professional development. Our Educational Assistance Program provides opportunities to pursue study in a higher-level role or related qualification/field.

For BELONGING: Join a family that values team spirit and genuinely cares about your wellbeing.

• Breast feeding friendly workplace
• Ideal location with easy access to cycle or walk to work
• QANTAS Club discounts
• Free entry to Council’s pools
• Health & Wellbeing programs
• Social Club
• Employee Assistance Program for yourself and your immediate family
• Corporate rate gym membership (participating gyms)
• Uniforms subsidised
• Novated leases available to all staff

A GREAT PLACE TO LIVE AND WORK!

Tamworth Regional Council proudly sits on Kamilaroi Country, the traditional lands of the Gomeroi people, with a large diverse workplace culture with over 650 employees who are proud to service our community. 

The Tamworth region is home to over 60,000 people and is a thriving economic and cultural hub in the North West of NSW. Our recently adopted plan for the future of the region, ‘Blueprint 100’, drives strategic vision for growth as a region, as we plan for how the city and the region will sustainably accommodate a population of 100,000 people.

Our people strive to build a great organisational culture fostering our shared values of Teamwork, Equity, Accountability, Customer Orientation and Health and Safety whilst embracing the drive for excellence, innovation and respect.

ABOUT OUR REGION

The Tamworth Regional is a fabulous place to call home boasting the vibrant regional city of Tamworth along with the towns of Manilla, Barraba, Nundle and Kootingal as well as 17 hamlets, villages and rural areas. Located just 4 hours’ drive (or a direct flight) to bustling Sydney and multiple coastal locations within 3-4 hours’ drive, Tamworth is a central hub and a place to enjoy all year round.

Tamworth offers an enviable lifestyle with all the conveniences and services you’d expect from a larger city, coupled with a relaxed pace of life with opportunities to enjoy all that nature has to offer, along with being a great place to raise children, make long term friends and create a professional career.

As the capital of the North West region, Tamworth is home to major health and education centres, affordable housing options to suit all lifestyles, attractive employment and business opportunities with a robust and innovative local economy. In addition, the Tamworth region boasts a proud sporting culture with world class facilities and a supporting community of clubs.

Tamworth Regional Council is an Equal Employment Opportunity Employer committed to supporting a diverse, respectful, safe and inclusive workplace. We encourage applications from all backgrounds and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities and other diversity groups. If you require additional support or any reasonable adjustments during the recruitment process, please let us know during the application process.

Tamworth Regional Council is committed to promoting the care, protection and safeguarding of children. Applicants should be aware that where relevant, Council may carry out working with children, police records and referee checks to ensure that we are recruiting the right people.

To learn more about our Commitment to Child Safety Statement and our screening processes, click the link below.

https://shorturl.at/npAF6

This position has been identified as ‘child related employment’ under the Commission for Children and Young People Act 1998. Relevant Working With Children Checks and criminal record checks will be conducted to ensure the suitability of recommended applicants. It is an offence under the Commission for Children and Young People Act 1998 for a prohibited person to be employed in this position. A prohibited person is someone who has been convicted of a serious sex offence. Incumbents to this position will be required to make a disclosure as to whether they are or are not a prohibited person.