Tweed Shire Council

Leading Hand – Resource Recovery

We are seeking a Leading Hand to oversee daily reuse operations and supervise the tip shop, helping to divert waste from landfill through the sale of recovered items. Reporting to the Resource Recovery Supervisor – Waste Management, you will ensure high-quality customer service, maintain shop operations, and contribute to marketing and community education initiatives. This hands-on role involves supervising staff, volunteers, and contractors, managing sales and cash handling, and ensuring compliance with safety regulations. If you have strong communication and problem-solving skills and experience in pricing, repair, and sales, we’d love to hear from you!

About the role:

• reports to the Resource Recovery Supervisor Waste Management
• manage staff and coordinate the daily activities of Council’s tip shop at the Tweed Recycling and Landfill Centre
• manage onsite functions associated with the recovery and sale of goods at the tip shop
• responsible for the daily onsite reuse operations and supervision of the tip shop with the purpose to drive the diversion of waste through sales
• delivers a high levels of customer service and maintain the shops operations to generate income and productivity
• requires well developed communication and problem solving skills
• busy work environment, responsive to customer demands and requires regular adjustment of priorities and activities.
• ensures procedures outlined in the Construction Safety Act and Work Health and Safety Act are followed to ensure the safety of the general public and other workers.

What's on offer:

• a base salary ranging from $63,935 per annum with competency-based increments up to $73,252 per annum, plus 11.5% super
• 38 hours per week, 9 day fortnight, Tuesday - Saturday. RDO every second Tuesday. 
• maximum-term contract to 2030
• training and development opportunities
• flexible work options for a healthy work/life balance
• generous employment conditions (we have too many to list - click here for more).

We are seeking: 

• can do attitude, with the ability to multitask
• great customer service skills, with an ability to communicate effectively with residents and internal staff
• team supervisor experience 
• experience in the operation of Council plant.

About us:

• Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
• The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.  
• Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles.
• Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government. 

Where it's located:

This position is based at Stott's Creek Resources Recovery Centre (Eviron) and can be directed to work from any Council work site.

Position closes: 

Friday 14 March 2025 at 12 noon sharp (NSW time).  Late applications will not be permitted.

Click here to view the Position Description

Click here for more information on the Recruitment Process

Click here to view our Values

Pre-Employment Screening:

Tweed Shire Council conducts pre-employment assessments as part of its recruitment process. 

Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:

• Pre-employment medical – some roles require a functional (physical) assessment, and all positions are subject to drug and alcohol screening (a positive test result means the recruitment process ends and your application will not be considered).
• Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.  Click here for more information.

Reference Checks are undertaken by the panel. Your 2 referees should ideally be your current and most recent supervisors.  Your referees are not contacted unless you’ve been interviewed and are a preferred candidate. 

Immunisations:

This position is identified as at risk of contracting vaccine-preventable/manageable diseases and as a consequence impacted employees are strongly recommended to participate in Council’s workplace vaccination program. 

How To Apply:

You must use your own email address, and not one used previously by another person that has applied for a position with council.

Once you start your online application, you cannot save and return to it later. 

You may wish to prepare your responses in a Word document. You can then COPY and PASTE your answers from Word into the below fields:

1. Have your Resume document ready to go.
2. Fill out all questions below. Click 'Next'.  For tips on how to address the selection criteria, click here
3. You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
4. Review your application to confirm everything is correct. Click 'Confirm' to submit your application.

If you'd like to COPY and PASTE selection criteria fields into a separate Word document to work on over time, please find them listed below:

1. Describe your supervisory experience in the leading of small teams in a retail environment including organising and overseeing a Point of Sale area. 
2. Describe your understanding of retail operations e.g. arranging goods offered for sale, methods of operation, pricing and marketing, cleaning and maintenance, staff training, developing operating procedures etc.
3. Describe your experience in development of budgets and the monitoring of monthly and annual income and expenditure budgets.
4. Describe your ability to assist in the preparation of marketing, promotional plans and activities.
5. Describe your competence in appropriate record keeping and report writing.
6. Describe your excellent interpersonal skills, relating to both internal and external parties.
7. Describe your experience and ability to deal effectively with difficult people and situations.
8. Do you hold a Forklift Ticket and/or General Construction Induction Card (White Card)?

SK97188A 

OFFICE USE ONLY